topic Re: Can I track my router delivery? in Fibre

Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 07:53:59 GMT

Unsure whether my new router has been sent. Internet has gone live but left without router. Might just be a case of Royal Mail. But wanted to see if I could check whether one has been sent.

Cheers.

Re: Can I track my router delivery?

Anonymous — Tue, 09 Apr 2024 08:03:19 GMT

Hi Paul,

Are you able to track the router below?

About your delivery - TalkTalk Help & Support

Thanks

Michelle

Re: Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 08:08:11 GMT

Hi Michelle,

An email I received said Royal Mail not Yodel and have yet to receive an email with a tracking number.

Re: Can I track my router delivery?

Anonymous — Tue, 09 Apr 2024 08:11:20 GMT

Hi Paul,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 08:17:50 GMT

It’s updated

Re: Can I track my router delivery?

Debbie-TalkTalk — Tue, 09 Apr 2024 08:19:49 GMT

Hi Paul6764

Thanks for updating your details.

Just to confirm, was this a home move?

Re: Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 08:20:44 GMT

It was

Re: Can I track my router delivery?

Debbie-TalkTalk — Tue, 09 Apr 2024 08:22:31 GMT

Hi Paul

Thanks for your reply.

Usually with a home move a new router isn't sent as you would take your existing one with you (unless you've signed up to a different product eg FTTP)

Have you left the router at the previous address?

Re: Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 08:28:51 GMT

Ah okay, this wasn’t made particularly clear. We have the router actually but are missing the required connection pieces for the landline in the new property. Is this something we could get sent out on its own?

Re: Can I track my router delivery?

Debbie-TalkTalk — Tue, 09 Apr 2024 08:30:30 GMT

Hi Paul

Apologies for this. Is it the microfilter missing?

Re: Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 08:33:50 GMT

Unsure the correct name to be honest. We have what’s below in the picture but needs to connect to a BT port.

Re: Can I track my router delivery?

Debbie-TalkTalk — Tue, 09 Apr 2024 08:36:43 GMT

Hi Paul

Is this the landline cable? (for the phone)

I will send a microfilter.

Re: Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 08:39:46 GMT

What in the pic is for broadband on the back of the router apparently.

Bit yes the landline which it needs to connect to is for the phone.

Hope that clarifies.

Re: Can I track my router delivery?

Debbie-TalkTalk — Tue, 09 Apr 2024 08:42:00 GMT

Hi Paul

One last question sorry, can you post a photo of your master socket just so I can check if it has a pre filtered face plate?

Re: Can I track my router delivery?

Paul6764 — Tue, 09 Apr 2024 08:45:54 GMT

Please find attached photos. We would rather have it hooked to the socket without 5C written on it. If that’s of any help.

Re: Can I track my router delivery?

Debbie-TalkTalk — Tue, 09 Apr 2024 08:50:37 GMT

Hi Paul

Thank you. This is not a pre filtered faceplate so I have sent the replacement microfilter and you should receive this within the next 24-48hrs.

Once you receive this then you can connect the router and phone to the master socket.

Thanks