topic Re: wifi router cancel selector saving in Fibre

wifi router cancel selector saving

rajinthenij — Wed, 10 Apr 2024 18:07:14 GMT

My wifi router 2.4Ghz frequency is crowded with neighbouring wireless points using the same channel.

This is causing my set topbox to freeze and when I change this back to another channel it works fine, but I've realised it is resetting and I see from this forum it this is a known issue.

Can we turn this off for my router.

Thanks

Re: wifi router cancel selector saving

Billx — Wed, 10 Apr 2024 18:17:18 GMT

Hi @rajinthenij

Once the community staff request from their Team to disable WIFI Optimization in your router,

you can reset your 2.4Ghz network to a different channel.

Bill

Re: wifi router cancel selector saving

Anonymous — Thu, 11 Apr 2024 06:08:46 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: wifi router cancel selector saving

rajinthenij — Thu, 11 Apr 2024 07:06:07 GMT

I have updates my details.

Thanks

Raijnder

Re: wifi router cancel selector saving

Anonymous — Thu, 11 Apr 2024 07:13:46 GMT

Morning,

Thank you. I've passed this over to our Devices Team now and will post back here as soon as I have an update.

Thanks

Michelle

Re: wifi router cancel selector saving

Debbie-TalkTalk — Mon, 15 Apr 2024 10:37:37 GMT

Hi rajinthenij

Our Devices Team have asked if you can reboot the router and retest again?

Re: wifi router cancel selector saving

Debbie-TalkTalk — Tue, 16 Apr 2024 13:08:08 GMT

Hi rajinthenij

Did you try rebooting the router?

Re: wifi router cancel selector saving

rajinthenij — Tue, 16 Apr 2024 13:11:40 GMT

Yes I have changed the channel, looking good so far.

Re: wifi router cancel selector saving

Debbie-TalkTalk — Tue, 16 Apr 2024 13:14:33 GMT

Hi rajinthenij

That's great. Please let us know how the connection performs over the next few weeks.

Thanks

Debbie

Re: wifi router cancel selector saving

Debbie-TalkTalk — Tue, 30 Apr 2024 10:42:24 GMT

Hi @rajinthenij

How's the connection been?

Re: wifi router cancel selector saving

Anonymous — Fri, 03 May 2024 07:02:06 GMT

Hi @rajinthenij

How are you getting on?

Thanks

Michelle

Re: wifi router cancel selector saving

Debbie-TalkTalk — Fri, 10 May 2024 06:29:22 GMT

Hi @rajinthenij

If you do experience any further issues then please post back on this thread and let us know.

Thanks