topic Re: wifi dropping continuously , on a dsl 3782 router in Fibre

wifi dropping continuously , on a dsl 3782 router

elusive1 — Thu, 11 Apr 2024 19:26:55 GMT

used to happen occasionally , now it has been a pretty constant for the last 2 weeks

wifi just drops and seems to lock out and then may come back on ,on its own accord or need to reboot router

router is dsl-3782 with firmware v1.10t dec 14 2018-080102

tried all the usual proposed remedies ,connections ,leads , powering off etc but still no joy

farcical help on the live chat line ,they obviously just go through an automatic list of questions and arent allowed to think for themselves

unfortunately due to having a relative who lives with us who has a severe health issue ,we have to be incredibly cautious and cannot have engineers /even relatives visit due to the risk of infections etc

any help appreciated

Re: wifi dropping continuously , on a dsl 3782 router

Chris-TalkTalk — Fri, 12 Apr 2024 06:38:08 GMT

Hi elusive1,

Line test is passing but showing disconnections. Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: wifi dropping continuously , on a dsl 3782 router

elusive1 — Fri, 12 Apr 2024 07:18:21 GMT

Router is in and on

but Wi-Fi went off again while logging into here earlier

Re: wifi dropping continuously , on a dsl 3782 router

Chris-TalkTalk — Fri, 12 Apr 2024 08:17:00 GMT

OK, do you have another router that you can test with? If not the we can arrange to send one

Chris

Re: wifi dropping continuously , on a dsl 3782 router

elusive1 — Fri, 12 Apr 2024 09:00:56 GMT

Unfortunately I haven’t

Re: wifi dropping continuously , on a dsl 3782 router

Chris-TalkTalk — Fri, 12 Apr 2024 09:15:09 GMT

OK, would you like me to send one to test with?

Chris

Re: wifi dropping continuously , on a dsl 3782 router

elusive1 — Fri, 12 Apr 2024 09:18:51 GMT

That would be ideal please

Re: wifi dropping continuously , on a dsl 3782 router

Chris-TalkTalk — Fri, 12 Apr 2024 09:23:46 GMT

I've ordered the router, it should be with you within a couple of working days

Chris

Re: wifi dropping continuously , on a dsl 3782 router

elusive1 — Fri, 12 Apr 2024 09:33:13 GMT

Thank you

Re: wifi dropping continuously , on a dsl 3782 router

Chris-TalkTalk — Fri, 12 Apr 2024 10:06:35 GMT

No problem 🙂