topic Digital Voice in Fibre

Digital Voice

Chris1957 — Fri, 12 Apr 2024 08:38:30 GMT

I'm writing on behalf of my 89 year old mother who lives alone and is severely disabled. She is still on Fibre 35. She does not have a computer but does have a pendant alarm. She is worried that she will lose her telephone connection at some time soon as she is not on Digital Voice. I have tried contacting TalkTalk by phone to find out if she is in imminent danger of losing her service - but cannot get past the automated voice which does not understand the query. Can anybody out there advise please?

Re: Digital Voice

Chris-TalkTalk — Fri, 12 Apr 2024 12:52:14 GMT

Hi Chris,

You can reassure your Mother that she is not in imminent danger of losing her service. Please see the following help article: Copper Telephone Network Switch Off - What does i... - TalkTalk Help & Support

If you'd like to update your community profile with your Mothers details we can also make a note on our systems that she has a care alarm

Chris