topic Re: Router broken in Fibre

Router broken

JGphone — Mon, 15 Apr 2024 07:18:27 GMT

Hello

Can you tell me where to order a new router? The power cable wire has broken.

Thanks

Re: Router broken

Debbie-TalkTalk — Mon, 15 Apr 2024 07:48:31 GMT

HI JGphone

We can order a replacement router for you on the Community.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Router broken

JGphone — Mon, 15 Apr 2024 07:56:26 GMT

Thanks very much. I think I've just done that but let me know if it's not showing

Re: Router broken

Debbie-TalkTalk — Mon, 15 Apr 2024 08:05:14 GMT

Hi JGphone

Thanks for updating your Community Profile 🙂

The router is on its way and also a returns bag so the faulty router can be returned.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

Re: Router broken

JGphone — Mon, 15 Apr 2024 14:34:57 GMT

Hi Debbie

Just to be clear, it's the power cable that's broken not the router itself (wire has snapped), so please can you make sure they send a replacement cable? Thanks

Re: Router broken

Chris-TalkTalk — Mon, 15 Apr 2024 14:38:30 GMT

Hi JGphone,

We can't just send a replacement cable, we have to send a replacement router which will come with a new cable

Chris

Re: Router broken

Debbie-TalkTalk — Thu, 18 Apr 2024 09:09:12 GMT

Hi @JGphone

Have you received the replacement router? (and cables)

Re: Router broken

Debbie-TalkTalk — Wed, 24 Apr 2024 06:53:29 GMT

@JGphone

How are you getting on? Is everything working ok now?