topic Re: Wifi Hub/Router Faulty Dropping Wifi Frequently in Fibre

Wifi Hub/Router Faulty Dropping Wifi Frequently

RicMill15 — Fri, 29 Mar 2024 08:14:17 GMT

Been have Issues With wifi/internet Dropping frequently, Causing TalkTalk Tv to Reboot and our phones to keep disconnecting and connecting to internet

Tried rebooting wifi hub/router (sagecom Fast 5364-3.TB) numerous times which has no effect but Line test seems to be ok

Just getting very annoying especially when ur watch tv and it reboots due to wifi/internet drop

Seems a common issue

Wondering if or how i can get a new wifi Hub/router sent out to me ?

Kind Regards

Richard

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Divsec — Fri, 29 Mar 2024 09:10:39 GMT

Hi @RicMill15 your post has been escalated but with the holiday weekend you may have to wait for Tuesday to hear further.

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Debbie-TalkTalk — Mon, 01 Apr 2024 09:41:04 GMT

Hi Richard

Apologies for the delay.

Please can you add your TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

RicMill15 — Tue, 02 Apr 2024 06:38:59 GMT

Hi Debbie

Sorry just seen ur message you sent yesterday

i have added our landline to Community Profile Now

Kind Regards

Richard

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Debbie-TalkTalk — Tue, 02 Apr 2024 06:53:12 GMT

Hi Richard

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

RicMill15 — Fri, 05 Apr 2024 14:08:55 GMT

Hi Debbie

Received Router and installed it yesterday , So far connection is Good and had no Dropping of wifi so far

Hopefully Solved problem 🤞🏽

Thank you for your help

Kind regards

Richard

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Debbie-TalkTalk — Mon, 08 Apr 2024 05:40:17 GMT

Hi Richard

That's great 🙂

How's the connection been over the weekend?

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

RicMill15 — Sat, 13 Apr 2024 09:07:02 GMT

Hi Debbie

sorry for late reply

Given it a week to see how it is

Still getting abit of Dropping, Not as Bad as last router tho which was ridiculous

Kind regards

Richard

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Debbie-TalkTalk — Mon, 15 Apr 2024 05:49:27 GMT

Hi Richard

Apologies for this. Are any wired devices dropping connection or is this only affecting wireless?

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

RicMill15 — Mon, 15 Apr 2024 21:28:05 GMT

Hi Debbie

It wireless that is dropping i have no devices wired to router due to being on otherside of room to my tv and smart box

kind regards

Richard

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Debbie-TalkTalk — Tue, 16 Apr 2024 05:45:56 GMT

Hi Richard

Thanks for your reply.

Our Community Star @KeithFrench provides really good advice on improving wireless performance.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

KeithFrench — Tue, 16 Apr 2024 09:47:52 GMT

Hi @RicMill15

@Debbie-TalkTalk has asked me to help you with your wireless issues.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364/5464 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Debbie-TalkTalk — Tue, 16 Apr 2024 09:52:59 GMT

Thanks Keith 🙂

Re: Wifi Hub/Router Faulty Dropping Wifi Frequently

Debbie-TalkTalk — Fri, 19 Apr 2024 06:52:56 GMT

Hi Richard

How are you getting on, do you still need help with this?