topic Re: Intermittent connection dropping every few minutes in Fibre

Intermittent connection dropping every few minutes

Kenso — Sun, 07 Apr 2024 16:24:23 GMT

Last Week, an engineer has come and validated not due to set up at home and that most likely the exchange had issues.
All he did was look up issues in the area and got a warning that the exchange was experiencing sync issues - did not elaborate much further. Advised that if issue persists, best to re-escalate.

However, today I had a total of 20 drops within 2 hours, completely rendering any continuous network connectivity activities useless:

07.04.2024 14:55:21	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:47:16	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:43:15	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:35:54	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:29:27	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:27:08	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:24:19	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:21:56	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:18:40	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:16:00	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:13:54	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:09:45	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:05:28	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 14:00:50	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 13:58:05	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 13:51:58	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 13:50:06	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 13:48:20	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 13:41:22	Warning	DHCPC	WAN DHCP client (1) stopped
07.04.2024 13:36:38	Warning	DHCPC	WAN DHCP client (1) stopped

(according to router logs which are completely filled with DNS name resolution errors).

Is this something TalkTalk could escalate at the exchange?

Connection seems to have stabilised around 5:20pm but I'm still concerned that this is happening after 2 previous engineer visits within the last 3 weeks.

Another engineer has been scheduled to visit - not sure to validate what though as there has been no change with the set up since the engineer last visited.

Re: Intermittent connection dropping every few minutes

KeithFrench — Sun, 07 Apr 2024 21:12:00 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Intermittent connection dropping every few minutes

Debbie-TalkTalk — Mon, 08 Apr 2024 06:21:50 GMT

Hi Kenso

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Intermittent connection dropping every few minutes

Kenso — Mon, 08 Apr 2024 22:18:02 GMT

Hi Debbie, I've added my name and talktalk landline number.

Re: Intermittent connection dropping every few minutes

Karl-TalkTalk — Tue, 09 Apr 2024 06:04:21 GMT

All usual line tests are clear, but I can see drops in the connection.

I've a router on the way to you, so that hardware can be ruled out. If drops occur with the new router, then the next option is to arrange an engineer for you.

Thanks

Karl.

Re: Intermittent connection dropping every few minutes

Kenso — Wed, 10 Apr 2024 22:02:12 GMT

Hi Karl

An engineer has taken a look and replaced our main socket with NTE5C socket, and previous installation had a capacitor which was probably cause of the instability.

Taking the new router, is that expected to have any potential upsides, compared to my 3 year old one? would it be a good idea to replace the router anyway with a new one, given the existing router connection is now stable?

Re: Intermittent connection dropping every few minutes

Anonymous — Thu, 11 Apr 2024 05:51:25 GMT

Good morning,

Thanks for the update. It would be worth testing the replaacement router to see how this compares and to see if there is any improvement.

Thanks

Michelle

Re: Intermittent connection dropping every few minutes

Debbie-TalkTalk — Tue, 16 Apr 2024 08:19:28 GMT

Hi Kenso

How are you getting on, do you still need help with this?