topic Re: Fibre 65 in Fibre

Fibre 65

Martin-R — Tue, 16 Apr 2024 14:37:33 GMT

Hi. I recently heard an advertisment for TalkTalk on the radio, saying that customers that are on Fibre 65 can now upgrade to Fibre 150 (?), at no extra charge. I would like this to happen!

How do I do it?!

Regards
Martin

Re: Fibre 65

Divsec — Tue, 16 Apr 2024 16:08:46 GMT

Hi @Martin-R I wish this was so but I'm guessing somewhere in the ad was a subject to availability.

Unfortunately I haven't heard the ad🤔

Re: Fibre 65

Martin-R — Tue, 16 Apr 2024 17:06:44 GMT

I heard the ads on LBC, a few times. I don't remember them saying 'subject to availability' but it is not unlikely! Is there a contact e-mail address for TT themselves?

Re: Fibre 65

Divsec — Tue, 16 Apr 2024 17:51:32 GMT

Hi @Martin-R I'd try 03451720088 during office hours, email isn't a great option with TT.

Re: Fibre 65

Martin-R — Tue, 16 Apr 2024 21:17:01 GMT

Whenever I phone I normally have a language or accent problem; basically we don't communicate very well. I thought by writing my question then it can be 'considered' and therefore I can respond accurately.

I will try again tomorrow.

Re: Fibre 65

ferguson — Tue, 16 Apr 2024 21:55:06 GMT

@Martin-R

You could try live chat, a link and opening hours can be found here:

https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre

Re: Fibre 65

Martin-R — Tue, 16 Apr 2024 22:48:16 GMT

Thanks. I'll give that a go.

Re: Fibre 65

Arne-TalkTalk — Wed, 17 Apr 2024 12:36:24 GMT

Hi Martin-R

I have checked your account and Full Fibre is not yet available, when it becomes available we will contact you with a personalized offer usually via Email.

Regards

Re: Fibre 65

Martin-R — Mon, 22 Apr 2024 12:38:49 GMT

Thank you Arne for your reply. Apologies for the delay in responding. I wonder why TT would advertise on a radio station that is broadcasting to London, for a service that is not available?

Are you able to give me an indication when this service may become available?

Re: Fibre 65

Arne-TalkTalk — Mon, 22 Apr 2024 13:07:47 GMT

Unfortunately we don't get access to their schedule as the work is carried out by Openreach or city fibre.

Re: Fibre 65

Martin-R — Mon, 22 Apr 2024 17:50:42 GMT

Okay, but somebody must have authorised the advertisment to be broadcast to the London area. If it 'confused' me, a lot of others will be wanting it as well.

Re: Fibre 65

ferguson — Mon, 22 Apr 2024 17:55:33 GMT

The "London area" will cover a multitude of exchanges and areas with varying degrees of availability. As @Divsec suggested earlier, there is likely to have been a swiftly spoken disclaimer to that effect at the end of the ad.