topic Re: Yodel has not delivered router the engineer is booked for this afternoon in Fibre

Yodel has not delivered router the engineer is booked for this afternoon

Cosmokingdom1.? — Wed, 17 Apr 2024 08:33:14 GMT

I have been let down with your service and I am not even started with talktalk yet, first you were going to let Sky know I was cancelling with them, that didn’t happen, now yodel has not delivered my router informed me it was out for delivery on Saturday, but found out there was no drivers to deliver to my address now Wednesday and still not here and the engineer is booked for today, I did ring you with this problem on Monday and said not to worry you would sort it, but no you haven’t. Now I can’t speak to anyone, I am thinking of staying with Sky. Stephanie Barclay.

Re: Yodel has not delivered router the engineer is booked for this afternoon

KeithFrench — Wed, 17 Apr 2024 09:44:09 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Yodel has not delivered router the engineer is booked for this afternoon

Chris-TalkTalk — Wed, 17 Apr 2024 14:36:54 GMT

Hi Stephanie,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris