topic No internet for over 24 hours in Fibre

No internet for over 24 hours

MattJohnB — Thu, 18 Apr 2024 16:17:29 GMT

I've had no broadband since 10am yesterday, leaving myself and my wife unable to work for 2 days. No call center to speak to anyone, no help on twitter, no call back when requested...abysmal!!!

Why can't they just look at your address, confirm what the problem is and provide some help?

I'll be complaining and claiming compensation so loss of earnings before I switch to another company

Re: No internet for over 24 hours

Gliwmaeden2 — Thu, 18 Apr 2024 18:35:04 GMT

@MattJohnB, the Ts&Cs haven't changed despite more people working from home. It's a residential service, so doesn't cover loss of earnings.

Automatic compensation kicks in if the loss of service continues beyond the minimum period for a fault to be sorted, and takes about a month to show, after resolution of the issue.

The phone support reopens at 9am: 03451 720088.

Staff on the forum will respond during the day.

Re: No internet for over 24 hours

Chris-TalkTalk — Fri, 19 Apr 2024 08:39:13 GMT

Hi Matt,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris