topic Router issues in Fibre

Router issues

Mikeejc75 — Sat, 20 Apr 2024 16:54:49 GMT

I have had to reset my router 5 times in the last month. Is their a reason for this or have I got a faulty router?

Divsec — Sun, 21 Apr 2024 13:28:39 GMT

@Mikeejc75 it really depends on what caused you to reset the router?

Debbie-TalkTalk — Mon, 22 Apr 2024 05:54:21 GMT

Hi Mikeejc75

I'm sorry to hear this.

Which router do you have?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Mikeejc75 — Mon, 22 Apr 2024 09:28:44 GMT

I have updated my details on the site. The router s/n is :2153035991QUL4011372. The version is DG8041W-2T5

Debbie-TalkTalk — Mon, 22 Apr 2024 09:36:00 GMT

Hi Mikeejc75

Thanks for updating your Community Profile.

The line test is clear, no faults detected. I think we should send a new router for testing, would you like me to arrange this?

Debbie

Debbie-TalkTalk — Tue, 23 Apr 2024 08:09:05 GMT

Hi Mikeejc75

Would you like me to send a replacement router for testing?