topic Re: Giftcloud voucher not received in Fibre

Giftcloud voucher not received

Samtila — Mon, 19 Jun 2023 05:33:11 GMT

Hello,

I signed renewed my contract in April and was promised a £130 voucher within 45 days. I have contacted gift cloud with no response. Can someone help me please?

Re: Giftcloud voucher not received

Arne-TalkTalk — Tue, 20 Jun 2023 11:39:27 GMT

Hi @Samtila

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Giftcloud voucher not received

Samtila — Tue, 20 Jun 2023 17:21:54 GMT

Ok just done that- thanks

Re: Giftcloud voucher not received

Arne-TalkTalk — Wed, 21 Jun 2023 12:55:11 GMT

Hi Samtila

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: Giftcloud voucher not received

bsmith20lux — Fri, 08 Sep 2023 16:16:06 GMT

Hi @Arne-TalkTalk

I signed out to full fibre broadband and my service went live on 27/04/2023 but I have to received the £150 gift card that I was told I would receive after 90 days of the first bill.

I have email giftcloud on the email address found on the TalkTalk FAQ but have had not reply to that email sent about 3 weeks ago

Re: Giftcloud voucher not received

Gliwmaeden2 — Fri, 08 Sep 2023 20:58:47 GMT

@bsmith20lux, to avoid confusion, staff only reply to the original poster.

This is an old thread, and it would actually be better if you posted on the billing message board rather than this one.

Go to "help with your service" in the forum menu and choose billing, then click on start a topic.

Staff will respond after the weekend.

Re: Giftcloud voucher not received

WeeAllan — Fri, 19 Apr 2024 12:11:32 GMT

I am in the same situation, signed up in January and gift cloud don't reply to anything?

Re: Giftcloud voucher not received

Arne-TalkTalk — Wed, 24 Apr 2024 10:42:25 GMT

@WeeAllan can you start your own topic and I can escalate it for you.