topic Re: Router issues in Fibre

Router issues

Teagan1 — Wed, 24 Apr 2024 08:36:32 GMT

For the past few weeks i've been having to reboot my router several times a day. Internet seems slow.

Re: Router issues

KeithFrench — Wed, 24 Apr 2024 09:59:15 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?

Just prior to rebooting the router:-

a) What is the exact status of the lights on the front of the router when this happens?
b) If you have any wired connections, are they affected in the same way as wireless ones?

Re: Router issues

Debbie-TalkTalk — Wed, 24 Apr 2024 10:41:12 GMT

Hi Teagan1

I'm sorry to hear this.

Which router do you have? When did we last send you a new router?

I've completed a line test and this is clear - no faults detected.

Re: Router issues

Teagan1 — Thu, 25 Apr 2024 07:48:33 GMT

TalkTalk Wi-Fi Hub
version SG4K100174

I've had it since i signed up to talktalk, maybe 6 years ago

Re: Router issues

Debbie-TalkTalk — Thu, 25 Apr 2024 07:56:33 GMT

Hi Teagan1

Would you like me to send a replacement router for testing?

Re: Router issues

Teagan1 — Thu, 25 Apr 2024 09:17:07 GMT

Yes please

Re: Router issues

Debbie-TalkTalk — Thu, 25 Apr 2024 09:34:13 GMT

Hi Teagan1

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie