topic Re: New Router in Fibre

New Router

cwin323 — Fri, 26 Apr 2024 14:01:32 GMT

Would it be possible to receive a new router? I think this one is dying, it's a Huawei-HG633, or at the very least could i be told which are good ones to buy. Thanks

Re: New Router

KeithFrench — Fri, 26 Apr 2024 15:10:46 GMT

Put your money away, TalkTalk will replace a router as old as that free of charge. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: New Router

Debbie-TalkTalk — Mon, 29 Apr 2024 06:11:09 GMT

Hi cwin323

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie