topic Re: Still getting a zero bill after leaving talktalk in Fibre

Still getting a zero bill after leaving talktalk

redmikekite — Sun, 28 Apr 2024 11:08:03 GMT

Hi I recently left after being a customer for many years and the only reason being that talk talk cannot provide me with fttp which I now have with another isp. I have had a final bill but have received a zero bill and my future bill for may is also zero although my phone is disconnected I still seem to be on a fibre 35 package although I’m not being charged please can someone stop this as I am no longer with talk talk and would not like to receive any more correspondence also can my account be deleted if poss, on another note a few years ago had a mobile with you and was £11 approx in credit but never received this back and it’s now disappeared from my account . On a plus I was always very satisfied with the service and excellent help I received from the staff and community over the years and will consider coming back if and when talk talk do fttp.

many thanks for your help

Re: Still getting a zero bill after leaving talktalk

Divsec — Sun, 28 Apr 2024 13:01:28 GMT

Hi @redmikekite your post has been escalated and you should hear tomorrow.

Is the new supplier living up to expectations?

Re: Still getting a zero bill after leaving talktalk

redmikekite — Sun, 28 Apr 2024 13:09:09 GMT

@Divsec

yes very much so only a local company about 34 miles from me currently getting 900mbps download and around 350mbps upload got a half price deal for 24 months at £27 per month with 3 months free because they put in the infrastructure they have exclusivity for 24 months then it’s a free for all.

Re: Still getting a zero bill after leaving talktalk

Divsec — Sun, 28 Apr 2024 13:11:40 GMT

Sounds like a great deal @redmikekite here in rural Norfolk we still have semaphore and word of mouth. 😁

Re: Still getting a zero bill after leaving talktalk

Arne-TalkTalk — Mon, 29 Apr 2024 11:10:38 GMT

Hi redmikekite

The last bill you have received is the final bill, you will not receive any more.

Regards