topic Loss of internet in Fibre

Loss of internet

Congletonbear1 — Sun, 28 Apr 2024 14:08:42 GMT

Continuing to have problems with internet dropping out on my ipads, no other items are affected and this

does not happen when I use my devices at other locations in UK and France, has the time come for a new router, firmware is all upto date, I have rest router but problem continues

Re: Loss of internet

KeithFrench — Sun, 28 Apr 2024 14:47:04 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Loss of internet

Anonymous — Mon, 29 Apr 2024 06:16:20 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle