topic Re: Eero secure not enabled with my account in Fibre

Eero secure not enabled with my account

Romulodl99 — Sat, 20 Apr 2024 21:39:10 GMT

Hello,

I have Fibre 900 for almost one year now and recently I need to activate the parental control using the eero secure option and it is not available on my app, when I click on my discover tab, only the "Amazon Connected Home" and "Eero Labs" options are available.

I have already spent hours on the phone with talktalk with no success: the talktalk team directed me to the eero support team and the eero support team said this is a talktalk problem.

Could someone help me to investigate this issue?

Re: Eero secure not enabled with my account

Chris-TalkTalk — Tue, 23 Apr 2024 08:16:11 GMT

Hi Romulodl99,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Eero secure not enabled with my account

Romulodl99 — Thu, 25 Apr 2024 10:42:30 GMT

Hello,

Thanks for replying. I have updated my profile with the relevant information.

Re: Eero secure not enabled with my account

Anonymous — Fri, 26 Apr 2024 06:36:29 GMT

Good morning,

I'm sorry for the delay. I've raised this over to our Devices Team for investigation and I will post back as soon as we receive an update.

Thanks

Michelle

Re: Eero secure not enabled with my account

Anonymous — Tue, 30 Apr 2024 06:11:55 GMT

Good morning,

Apologies for the delay. I've asked the team for an update on this now.

Michelle

Re: Eero secure not enabled with my account

Anonymous — Tue, 30 Apr 2024 08:16:05 GMT

Hi again,

I've been advised that the issue has been identified and eero are working on the fix. I should hopefully know more by Wednesday.

Thanks

Michelle

Re: Eero secure not enabled with my account

Anonymous — Tue, 30 Apr 2024 09:34:43 GMT

Hello,

This should now be resolved. Please can you retest and let us know how you get on please.

Thanks

Michelle

Re: Eero secure not enabled with my account

Anonymous — Fri, 03 May 2024 07:38:33 GMT

Hi @Romulodl99

How are you getting on?

Thanks

Michelle

Re: Eero secure not enabled with my account

Romulodl99 — Mon, 06 May 2024 10:23:24 GMT

Michelle, sorry for not replying here earlier.

Over the weekend I checked and this is now fixed!

Thank you!

Re: Eero secure not enabled with my account

Debbie-TalkTalk — Tue, 07 May 2024 09:22:45 GMT

Hi Romulodl99

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie