topic Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes in Fibre

Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Mon, 22 Apr 2024 16:47:43 GMT

Any of the below mean anything to anyone , router been rebooting frequently for past few days, tried all the usual stuff and read a bit on here but I am no IT bod.

One thing I did notice whilst reading through forum, my Noise Margin is set to

Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Downstream	Upstream
32489	7199
31676	7199
0.00	6.00
27.80	0.00
12.30	5.70

And this is a latest router log, any help gratefully received

22.04.2024 17:27:09	Info	SYS	Modem login was successful
22.04.2024 17:25:44	Error	DNS	DNS name resolution failure (settings.crashlytics.com)
22.04.2024 17:25:00	Error	DNS	DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk)
22.04.2024 17:23:26	Info	WIFI	Device <6C:C7:EC:34:AF:17> was disconnected on SSID (Device/w Fi/SSIDs/SSID[WL_PRIV])
22.04.2024 17:22:04	Info	WIFI	A Wi Fi device <6C:C7:EC:34:AF:17> has successfully connected to SSID (Device/Wi Fi/SSIDs/SSID[WL_VIDEO_5G])
22.04.2024 17:17:17	Info	WIFI	A Wi Fi device <48:A9:D2:8B:BD:9F> has successfully connected to SSID (Device/Wi Fi/SSIDs/SSID[WL_PRIV])
22.04.2024 17:13:52	Info	SYS	Modem login was successful
22.04.2024 17:11:48	Info	WIFI	A Wi Fi device <14:6B:9C:D2:E0:C1> has successfully connected to SSID (Device/WF /SSIDs/SSID[WL_PRIV])
22.04.2024 17:11:48	Info	WIFI	Device <14:6B:9C:D2:E0:C1> was disconnected on SSID

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Anonymous — Tue, 23 Apr 2024 06:17:37 GMT

Morning,

I'm sorry to hear this. I can see that this has been raised to Openreach for investigation. Please let us know how you get on.

Thanks

Michelle

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Tue, 23 Apr 2024 15:58:41 GMT

Sadly the last time they were here they 'fixed' the problems, a wire outside my house before the junction box, then charged me £75 as they reported to Talktalk that the problem was inside the house. Rerouted and fitted a new master box, rerouted using cable ties on gutter and drain pipe!!, and fitted a cheapo box. Since then speeds slow and/or disconnecting regularly.

I no longer have any trust in their work but we shall see.

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Debbie-TalkTalk — Wed, 24 Apr 2024 05:09:27 GMT

Hi TaffyCannonball

I've checked for an update and I can see that an engineer visit has been arranged for 26/04/2024 PM.

Please let us know how you get on following this visit.

Thanks

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Fri, 26 Apr 2024 15:47:25 GMT

So the engineer today says the fault was loose connection on Openreach line and has fixed, speeds now back to contracted and no disconnects. So why was I charge £75 by the first engineer who didnt fix anything?

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Sat, 27 Apr 2024 10:13:44 GMT

12hours working, now back to disconnecting, line noise terrible intermittently. Another engineer booked for Wednesday.

I used to wonder why people moaned about Talktalk, now i know. Over 6 weeks of problems.

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Anonymous — Mon, 29 Apr 2024 06:40:30 GMT

Morning,

I'm really sorry to hear this. We'll check back in with you on Wednesday to see how you're getting on. If regards to the engineer charge, if you could create a new topic in the Billing Section please then my colleague Arne can investigate this charge for you.

Thanks

Michelle

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Anonymous — Wed, 01 May 2024 11:43:01 GMT

Good afternoon,

How are you getting on?

Thanks

Michelle

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Wed, 01 May 2024 12:17:27 GMT

Engineer confirmed fault is somewhere between pole opposite property and Openreach cabinet, has stated is now fixed.

8 weeks and 3 engineers to sort out a simple line fault, unbelievable.

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Anonymous — Wed, 01 May 2024 12:19:40 GMT

Hello,

Thanks for the update. We'll re-check back in with you in the morning just to ensure that the connection has remained stable now the fault has been resolved.

Thanks

Michelle

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Anonymous — Thu, 02 May 2024 05:43:56 GMT

Morning,

How has the stability of your connection been since your last post?

Thanks

Michelle

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Sat, 04 May 2024 19:09:56 GMT

All good as of today. Now as I've suffered 8 weeks of no connection or terrible slow speed let us talk compensation.

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Gliwmaeden2 — Sat, 04 May 2024 19:26:12 GMT

@TaffyCannonball, as mentioned by staff in an earlier post, start a new thread in the billing section for anything to do with compensation / charges etc.

As explained here, automatic compensation can take a full month to come through, after resolution of a fault:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Staff will pick up your new thread after the Bank Holiday weekend.

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Sat, 04 May 2024 21:54:43 GMT

Thanks for the input, appreciated. But now we are down to 12mbps, so maybe the fix ,wasn't

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Chris-TalkTalk — Tue, 07 May 2024 08:19:43 GMT

Hi TaffyCannonball,

How are you getting on, how has it been since your last post?

Chris

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

TaffyCannonball — Tue, 07 May 2024 19:43:05 GMT

No disconnects, speeds back to contracted, one thing that is concerning is the new router you sent has a much worse range than my previous one, which was old.

But more importantly how did engineer number 1, 13th March, find the fault as a wire outside my house, 'fix' it, redirect cable with a bodge job of cable ties to gutter and downpipe, and install new master, then charge me £75 for the privilege of a fault outside my premises.

Then number 2 found the fault was on the pole opposite my house, 'fixed' it but speeds were still terrible.

It took engineer number 3 to do a full check and finally find the fault on Openreach cable away from property, it would seem this was the true fault all along.

8 weeks of terrible, or in fact no, broadband and which has cost me 3 days off work waiting in for engineers.

Re: Router reboots every 10 minutes, sometimes longer sometimes every few minutes

Chris-TalkTalk — Wed, 08 May 2024 07:18:34 GMT

I'm sorry for any inconvenience caused by this issue. If you think that you've been incorrectly charged for the engineer visit could you raise this in the billing section and a colleague will be happy to look into this for you

Chris