topic Re: Router continually flashing amber in Fibre

Router continually flashing amber

mr_Jw — Sun, 28 Apr 2024 14:13:10 GMT

My internet connection was intermittent on Friday evening. It improved when I restarted the router.

Since Saturday the router (Wi-Fi Hub Fast 5364-3. T8) has been flashing amber. I have gone through the troubleshooting (unplug for 20mins, connecting to test socket, resetting router) with no success. I have been unable to check for a dial tone on the landline as I don't have a phone handset.

I have been on the livechat and they cannot resolve the problem. They have tested the line and can't see a fault.

Any suggestions please?

Re: Router continually flashing amber

KeithFrench — Sun, 28 Apr 2024 14:45:38 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router continually flashing amber

Anonymous — Mon, 29 Apr 2024 06:52:30 GMT

Morning,

I'm sorry for the delay. I've run a test on the line now which is clear. Do you have an alternative router that you can test with please? If not then we can send you a replacement router for testing purposes to rule this out.

Thanks

Michelle

Re: Router continually flashing amber

mr_Jw — Mon, 29 Apr 2024 07:53:01 GMT

Thank you Michelle,

I do not have an alternative router. Please do send through a replacement for me to test.

Re: Router continually flashing amber

Debbie-TalkTalk — Mon, 29 Apr 2024 08:15:39 GMT

Hi mr_Jw

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router continually flashing amber

mr_Jw — Wed, 01 May 2024 17:50:05 GMT

Debbie,

Thank you. The new router arrived today and it is working fine.

Many thanks

mr_Jw

Re: Router continually flashing amber

Debbie-TalkTalk — Thu, 02 May 2024 05:44:41 GMT

Hi @mr_Jw

That's great, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie