topic Re: New Router in Fibre

New Router

ttuser316 — Fri, 26 Apr 2024 21:09:38 GMT

Been having problems with router, it's a HG633, had it for quite some years now, internet connected fine on all devices but can't load any web pages on all devices connected (WiFi and Ethernet) at random times of day, i think this router is dying and a new one is needed.

Re: New Router

KeithFrench — Fri, 26 Apr 2024 21:15:52 GMT

Before diagnosing any further, it makes sense to change out such an old router. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: New Router

ttuser316 — Fri, 26 Apr 2024 21:23:12 GMT

Thanks Keith, profile updated.

Re: New Router

ttuser316 — Fri, 26 Apr 2024 21:26:29 GMT

It has been really bad tonight, using mobile phone data connected via USB to post.

Re: New Router

KeithFrench — Fri, 26 Apr 2024 21:28:35 GMT

Just wait until after the weekend now.....

Re: New Router

Debbie-TalkTalk — Mon, 29 Apr 2024 06:37:42 GMT

Hi ttuser316

Apologies for the delay.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: New Router

ttuser316 — Mon, 29 Apr 2024 14:19:32 GMT

Thank you, I'll update you when it arrives.

Re: New Router

Chris-TalkTalk — Mon, 29 Apr 2024 14:52:11 GMT

OK thanks 🙂

Chris

Re: New Router

ttuser316 — Wed, 01 May 2024 19:27:36 GMT

New router arrived this evening, installed and working great so far, no problems with web pages loading on all devices, speeds good and latency improvement. Old router will be sent back tomorrow, hopefully all fixed now.

Thanks again for your help.

Re: New Router

Debbie-TalkTalk — Thu, 02 May 2024 05:41:59 GMT

Hi @ttuser316

That's great 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

Re: New Router

ttuser316 — Thu, 02 May 2024 06:26:24 GMT

Thanks Debbie, survey done and will keep you informed if any further problems arise.

Thanks again 👍

Re: New Router

Debbie-TalkTalk — Thu, 02 May 2024 06:34:41 GMT

Hi ttuser316

Thank you 🙂

Debbie