topic Re: Are there uplink/upload speed issues? in Fibre

Are there uplink/upload speed issues?

CorleoneUK — Fri, 12 Apr 2024 17:12:59 GMT

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags.

It shows me on the router that I have an uplink of 14 Mbps but, the issue persists.

Also, when I try to do any line or other test using the TalkTalk portal, it keeps saying go to your Eero which is strange as I haven't been given an Eero. I have the regular black WIFI router.

What could be wrong?

Re: Are there uplink/upload speed issues?

Chris-TalkTalk — Mon, 15 Apr 2024 08:06:31 GMT

Hi CorleoneUK,

Line test is passing and speeds look good. Do you experience the issue on more than one device? Do the devices connect to your router by Ethernet cable or wifi?

Chris

Re: Are there uplink/upload speed issues?

CorleoneUK — Mon, 15 Apr 2024 08:11:05 GMT

Hi Chris,

Yes, I experience the issue on multiple devices - laptops & mobiles both. They connect to the router by WIFI.

Re: Are there uplink/upload speed issues?

Chris-TalkTalk — Mon, 15 Apr 2024 10:34:28 GMT

Does it make any difference how close the device is to the router? Does it seem to work OK on a device close to the router in the same room?

Chris

Re: Are there uplink/upload speed issues?

CorleoneUK — Mon, 15 Apr 2024 10:40:58 GMT

Nope, it happens even when I'm in the same room as the router & usually the wifi signal is always full.

This only happens when I'm connected TalkTalk broadband.

Works fine when I switch to a mobile hotspot.

Re: Are there uplink/upload speed issues?

Chris-TalkTalk — Mon, 15 Apr 2024 10:58:16 GMT

OK thanks, could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know if this results in any improvement

Chris

Re: Are there uplink/upload speed issues?

CorleoneUK — Mon, 15 Apr 2024 22:12:05 GMT

Hi Chris,

I'm switching off the router tonight and will switch it back on tomorrow morning.

Then I will test again.

Re: Are there uplink/upload speed issues?

Debbie-TalkTalk — Tue, 16 Apr 2024 05:51:47 GMT

Hi CorleoneUK

Thank you. Please let us know how you get on.

Debbie

Re: Are there uplink/upload speed issues?

CorleoneUK — Tue, 16 Apr 2024 21:37:27 GMT

Restarted the router after 30 mins. I'll keep testing and report back.

Re: Are there uplink/upload speed issues?

Chris-TalkTalk — Wed, 17 Apr 2024 06:09:19 GMT

OK thanks

Re: Are there uplink/upload speed issues?

CorleoneUK — Thu, 25 Apr 2024 13:56:00 GMT

I guess MS Teams calls are fine now but, I think WhatsApp voice calls are still a problem.

Not sure what could be wrong.

Re: Are there uplink/upload speed issues?

Anonymous — Fri, 26 Apr 2024 06:13:10 GMT

Morning,

I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

Re: Are there uplink/upload speed issues?

CorleoneUK — Mon, 29 Apr 2024 20:53:30 GMT

It was seeming to be a bit better. But, now I my line disconnected several times and so I ran the line test this is where I ended.

Not sure what to do now.

Re: Are there uplink/upload speed issues?

CorleoneUK — Mon, 29 Apr 2024 21:18:40 GMT

The line restarted the third time in the last one hour. The router's log shows this:

Please help resolve this issue.

Re: Are there uplink/upload speed issues?

CorleoneUK — Mon, 29 Apr 2024 22:28:28 GMT

5, 6 line disconnects and counting...

Re: Are there uplink/upload speed issues?

Anonymous — Tue, 30 Apr 2024 06:01:13 GMT

Morning,

I'm sorry to hear this. I've re-run the line test now which is clear, however I can still see re-connections on the line. Would you like us to send a replacement router to see how this compares and to rule this out?

Thanks

Michelle

Re: Are there uplink/upload speed issues?

CorleoneUK — Tue, 30 Apr 2024 07:17:54 GMT

Yes, please!

Thanks Michelle.

Re: Are there uplink/upload speed issues?

Debbie-TalkTalk — Tue, 30 Apr 2024 07:25:01 GMT

Hi CorleoneUK

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Are there uplink/upload speed issues?

CorleoneUK — Tue, 30 Apr 2024 17:24:05 GMT

Can you share a tracking number, please?

Re: Are there uplink/upload speed issues?

Debbie-TalkTalk — Wed, 01 May 2024 05:39:56 GMT

Hi CorleoneUK

I can't see the tracking number yet. You should also receive a text message with the delivery notification.