topic Re: need to turn off wifi optimisation in Fibre

need to turn off wifi optimisation

Padwa69 — Sat, 20 Apr 2024 09:28:47 GMT

I need to turn off the wifi optimisation as its really starting to pee me off wifi dropping every few minutes. How do I do this please?

Re: need to turn off wifi optimisation

Gliwmaeden2 — Sat, 20 Apr 2024 09:32:37 GMT

Thanks for starting your own thread, @Padwa69.

See my guidelines on my other reply re community forum profile details.

No, you can't turn this off yourself, as you will have read on the other thread.

Re: need to turn off wifi optimisation

Padwa69 — Sat, 20 Apr 2024 09:48:42 GMT

so, what you're saying is I have to put up with crap wifi all weekend thats a bit stupid isnt it?!

Re: need to turn off wifi optimisation

Gliwmaeden2 — Sat, 20 Apr 2024 10:04:27 GMT

The staff are not on here at weekends and we as customers can't do anything about that!

Re: need to turn off wifi optimisation

Anonymous — Mon, 22 Apr 2024 06:10:59 GMT

Morning,

I'm sorry for the delay. We're not currently able to switch off the wifi optimisation at the moment. Our Devices Team have asked if you can reboot the router first and retest to see if the wireless issue is still happening? Is the wifi dropping on certain devices or all devices?

Thanks

Michelle

Re: need to turn off wifi optimisation

Padwa69 — Mon, 22 Apr 2024 08:00:48 GMT

Hi Michelle

I’ve already turned of my router and reboot/reset. This has been happening for weeks

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Mon, 22 Apr 2024 08:10:22 GMT

Hi Padwa69

Thanks for your reply.

I've asked our Devices Team to take a look at this now and I will post back as soon as I have further information.

Debbie

Re: need to turn off wifi optimisation

Padwa69 — Mon, 22 Apr 2024 09:25:39 GMT

Hi Debbie

many thanks for the update.

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Mon, 22 Apr 2024 09:27:53 GMT

Hi Padwa69

No problem. I will let you know as soon as I have further information.

Thanks

Debbie

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Tue, 23 Apr 2024 06:53:00 GMT

Hi Padwa69

Our Devices Team have advised the below:

This is a coverage issue. They suggested you try using a wifi booster.

The device is working as expected to handle the slight Wi-Fi interference.

Re: need to turn off wifi optimisation

Anonymous — Fri, 03 May 2024 06:59:49 GMT

Hi @Padwa69

How has your connection been over the last few weeks?

Thanks

Michelle

Re: need to turn off wifi optimisation

Padwa69 — Fri, 03 May 2024 08:50:35 GMT

Hi, not much improvement unfortunately 🙁

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Fri, 03 May 2024 08:54:27 GMT

Hi Padwa69

Would you like me to send a WIFI booster to see how the connection compares?

Re: need to turn off wifi optimisation

Padwa69 — Fri, 03 May 2024 12:56:25 GMT

If we think that will improve things and there is no cost involved then please do, thank you.

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Fri, 03 May 2024 13:16:32 GMT

Hi Padwa69

I'm wondering if It's worth me asking our faults escalations to contact you first to complete some checks. Would that be ok with you?

Re: need to turn off wifi optimisation

Padwa69 — Fri, 03 May 2024 13:27:37 GMT

Ok, but not on the weekend please

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Tue, 07 May 2024 11:52:58 GMT

Hi Padwa69

Sorry for the delay.

I've asked our faults escalations team to make contact with you as soon as possible.

Thanks

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Wed, 08 May 2024 10:52:04 GMT

Hi @Padwa69

Can I just check which router you are currently using?

Re: need to turn off wifi optimisation

Padwa69 — Wed, 08 May 2024 13:50:14 GMT

FAST 5364-3. T8

Re: need to turn off wifi optimisation

Debbie-TalkTalk — Thu, 09 May 2024 05:30:11 GMT

Hi Padwa69

Thanks for confirming. The faults escalation team will be contacting you today.