topic Re: CANT CONNECT TO VPN in Fibre

CANT CONNECT TO VPN

benlambert — Thu, 02 May 2024 15:57:26 GMT

hi, i have seen several other similar posts with the same issue.

i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as they cannot see that there is an issue as to why i cannot connect. i have seen that others have had this solved, your help would be very much appreciated.

thank you

Re: CANT CONNECT TO VPN

Anonymous — Fri, 03 May 2024 05:42:08 GMT

Hi ben,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: CANT CONNECT TO VPN

benlambert — Fri, 03 May 2024 17:52:02 GMT

I have done the above.

i have seen several other similar posts with the same issue.

thank you

Re: CANT CONNECT TO VPN

Gliwmaeden2 — Fri, 03 May 2024 18:04:45 GMT

Staff will follow up after the Bank Holiday weekend, @benlambert.

Re: CANT CONNECT TO VPN

Chris-TalkTalk — Tue, 07 May 2024 06:27:01 GMT

Hi benlambert,

Thanks for updating your profile but could you also please add your TalkTalk home telephone number or account number

Thanks

Chris

Re: CANT CONNECT TO VPN

benlambert — Tue, 07 May 2024 16:58:13 GMT

hi, i have updated my profile

Re: CANT CONNECT TO VPN

Anonymous — Wed, 08 May 2024 06:31:57 GMT

Morning,

Can I just confirm that you're using the Wifi Hub router please? What happens when you try to connect? Do you see a specific error message? Does this also happen if you try and connect wired?

Thanks

Michelle

Re: CANT CONNECT TO VPN

benlambert — Wed, 08 May 2024 12:31:30 GMT

Hi, yes i am. It says, 'an error occurred while reconnecting T: to (the drive name im trying to access).

Microsoft windows network: The local device name is already in use.

This connection has not been restored.

Re: CANT CONNECT TO VPN

Debbie-TalkTalk — Wed, 08 May 2024 12:36:05 GMT

Hi benlambert

Have you recently tried factory resetting the router using the pin hole reset for ten seconds?

Re: CANT CONNECT TO VPN

benlambert — Wed, 08 May 2024 12:50:12 GMT

Hi yes and it doesnt work

Re: CANT CONNECT TO VPN

Debbie-TalkTalk — Wed, 08 May 2024 12:53:53 GMT

Hi benlambert

I can see that my colleague Michelle asked if you also tried connecting wired?

Have you tried a wired connection?

Re: CANT CONNECT TO VPN

benlambert — Wed, 08 May 2024 13:00:03 GMT

Hi, i dont have a wire to be able to connect. I also work from a different room that the wifi box is.

Re: CANT CONNECT TO VPN

Debbie-TalkTalk — Wed, 08 May 2024 13:03:44 GMT

Hi benlambert

Ok, I can send a replacement router for testing to rule out any issues with your current router. Would you like me to arrange this?

Re: CANT CONNECT TO VPN

benlambert — Wed, 08 May 2024 13:09:45 GMT

We already got a new one not too long ago. We have had this issue ever since starting with Talk Talk.. My friend also had the same issue in which she got it sorted on here

Re: CANT CONNECT TO VPN

Debbie-TalkTalk — Wed, 08 May 2024 13:14:06 GMT

Hi benlambert

We don't block VPN connections.

A few years ago we had an issue with a specific firmware version and VPN but that has been resolved.

Have you recently logged in My Account to see if any HomeSafe/KidsSafe settings have been switched on?

Re: CANT CONNECT TO VPN

benlambert — Wed, 08 May 2024 13:23:01 GMT

Hi, where can i find this please?

Re: CANT CONNECT TO VPN

Debbie-TalkTalk — Wed, 08 May 2024 13:24:13 GMT

Hi benlambert

Apologies, more information is here How to use HomeSafe®

Re: CANT CONNECT TO VPN

benlambert — Wed, 08 May 2024 13:30:36 GMT

Hi,

It keeps coming up with the below message:

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

Would it be easier for you to call me?

Re: CANT CONNECT TO VPN

Chris-TalkTalk — Wed, 08 May 2024 14:09:41 GMT

Could you try switching the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest your VPN. Please let us know how you get on

Chris