topic Re: Broad band speed after power cuts in Fibre

Broad band speed after power cuts

epwilkinson — Mon, 06 May 2024 14:12:58 GMT

Having had similar experience of my line speed being down regulated after power cuts at home, I disconnected my phone line connection to the router and powered it off for 30 mins.

Unfortunately the line speed has not reset and is still stuck at 24Mbps. Any ideas. Wait and see? Is there some manual adjustment that can be made? 24Mbps isn’t really compatible with the various needs of the household.
Thank you.
Eric

Re: Broad band speed after power cuts

Gliwmaeden2 — Mon, 06 May 2024 15:35:49 GMT

What package are you on and what is the minimum guaranteed speed, @epwilkinson?

Worth plugging the router in at the test socket, if you have one, and leave it there for staff to test the line tomorrow.

See this article to ascertain whether your master socket has a test socket:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: Broad band speed after power cuts

epwilkinson — Mon, 06 May 2024 15:39:22 GMT

I’m on Fibre 65.
minimum guaranteed speed is 42.49mbps

Re: Broad band speed after power cuts

ferguson — Mon, 06 May 2024 16:17:04 GMT

Have you tried connecting at the test socket as @Gliwmaeden2 suggested?

Re: Broad band speed after power cuts

epwilkinson — Mon, 06 May 2024 16:33:12 GMT

Yes indeed

Re: Broad band speed after power cuts

ferguson — Mon, 06 May 2024 17:33:04 GMT

OK, cool. The power cuts and any repeated disconnections may have knocked DLM back to restrict your speed. Hopefully the support team can sort this out when they pick this up, bear in mind there may be a bit of a delay in them responding because of the backlog over the long weekend.

Re: Broad band speed after power cuts

Debbie-TalkTalk — Tue, 07 May 2024 07:03:56 GMT

Hi Eric

I'm sorry to hear this.

The line test has detected a potential fault. Is the router still connected at the test socket at the moment?

It may be worth us sending a new router first, would you like me to arrange this?

Re: Broad band speed after power cuts

epwilkinson — Thu, 09 May 2024 18:56:27 GMT

Hi. I did not realise you had replied.
Yes please to a new router. However the connection has been stable for 2.5 days and the download speed is still stuck at 24Mbps. Is there some sort of tweaking of the DLM that’s possible while I wait for delivery?

Re: Broad band speed after power cuts

Chris-TalkTalk — Fri, 10 May 2024 09:30:38 GMT

Hi epwilkinson,

I've ordered the router, it should be with you within a couple of working days. I'm sorry, we can't manually adjust DLM.

Chris

Re: Broad band speed after power cuts

epwilkinson — Fri, 10 May 2024 10:08:53 GMT

Thanks. Anything else you suggest I try atm whilst waiting?

Re: Broad band speed after power cuts

epwilkinson — Fri, 10 May 2024 10:14:25 GMT

The wall socket is an Openreach MasterSocket 5C mk4. There is no test socket inside

Re: Broad band speed after power cuts

Chris-TalkTalk — Fri, 10 May 2024 10:18:03 GMT

No problem. You could try connecting the router to the test socket if it isn't connected to it already

Chris

Re: Broad band speed after power cuts

epwilkinson — Fri, 10 May 2024 10:45:56 GMT

There is no test socket inside this master socket, only a single line in which I would need to connect an external splitter

Re: Broad band speed after power cuts

Chris-TalkTalk — Fri, 10 May 2024 10:52:22 GMT

That's probably the test socket, could you take a look at the following help article and let me know which type of master socket you have - Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Chris

Re: Broad band speed after power cuts

epwilkinson — Sat, 11 May 2024 13:20:25 GMT

Connecting the router to the test socket with a DSL splitter has degraded the speed further. Now down to 21Mbps download.

Re: Broad band speed after power cuts

epwilkinson — Sat, 11 May 2024 15:27:04 GMT

Actually,

I have inspected the outside connection. This is the junction box used when my telephone wire was replaced following a fault that was repaired in February this year. It appears to be badly fixed and allowing water ingress.
Presume this needs an engineer’s visit?

Eric

Re: Broad band speed after power cuts

Anonymous — Mon, 13 May 2024 07:09:45 GMT

Morning Eric,

Thanks for the update and for the photos, it does look like it could be letting water/moisture in. The line test has detected a potential external line fault so I've passed this straight over to Openreach for an external line investigation to be conmpleted. I'll check again first thing in the morning for an update for you.

Thanks

Michelle

Re: Broad band speed after power cuts

epwilkinson — Tue, 14 May 2024 06:04:43 GMT

Thanks. I received a SMS from Openreach yesterday morning st 08:12 to say they may be in touch. No further contact so far.

Re: Broad band speed after power cuts

Debbie-TalkTalk — Tue, 14 May 2024 06:23:15 GMT

Hi epwilkinson

I can see that the fault has been assigned to a line engineer this morning so we should hopefully have further updates later this afternoon.

Thanks

Debbie

Re: Broad band speed after power cuts

Debbie-TalkTalk — Tue, 14 May 2024 13:30:50 GMT

Hi epwilkinson

This fault is still with Openreach, they haven't provided any additional updates as yet.

I will continue to monitor this.