topic Re: Fibre 65, regular disconnects with router flashing orange. in Fibre

Fibre 65, regular disconnects with router flashing orange.

Exit35 — Tue, 07 May 2024 13:39:36 GMT

I have been having issues with my talktalk WiFi hub since early this morning where it will regularly drop connection and flash orange.

I have done multiple line checks which state there are no issues or faults found.

I have done multiple speed tests, most come back with 66mbs apart from when the HUB disconnects

None of the speed tests have managed to complete with devices beyond the router.

I have done two lengthy restarts of the router, both times the router was off for 20+ minutes.

My latest connection test has ran into an error.

Re: Fibre 65, regular disconnects with router flashing orange.

Debbie-TalkTalk — Tue, 07 May 2024 13:43:10 GMT

Hi Exit35

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Fibre 65, regular disconnects with router flashing orange.

Exit35 — Tue, 07 May 2024 13:51:22 GMT

All done, thanks.

Re: Fibre 65, regular disconnects with router flashing orange.

Chris-TalkTalk — Tue, 07 May 2024 14:36:56 GMT

Hi Exit35,

Thanks for updating your profile. I can see that there have been a lot of disconnections today. Are you experiencing any problems with your telephone service, is there a dial tone? Is there any noise on the line?

Chris

Re: Fibre 65, regular disconnects with router flashing orange.

Exit35 — Tue, 07 May 2024 15:00:30 GMT

To be honest we stopped using the landline phone when we were meant to upgrade to full fibre, but the open world engineer didn't show up and we cancelled the order. Since then we have stuck with a house mobile instead.

I have plugged a landline phone into the socket and we still get a dial tone when the router light flashes orange.

Re: Fibre 65, regular disconnects with router flashing orange.

Debbie-TalkTalk — Wed, 08 May 2024 05:53:36 GMT

Hi Exit35

Have we recently sent you a new router for testing so we can rule this out?

Re: Fibre 65, regular disconnects with router flashing orange.

Exit35 — Wed, 08 May 2024 06:00:11 GMT

Morning, I'm still using the original router and I don't have a spare one to try. The issues are still ongoing. Would you be able to send a new one?

Re: Fibre 65, regular disconnects with router flashing orange.

Debbie-TalkTalk — Wed, 08 May 2024 06:04:14 GMT

Hi Exit35

Yes of course, I will order this for you now 🙂

Re: Fibre 65, regular disconnects with router flashing orange.

Debbie-TalkTalk — Wed, 08 May 2024 06:07:10 GMT

Hi Exit35

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Fibre 65, regular disconnects with router flashing orange.

Exit35 — Wed, 08 May 2024 06:08:31 GMT

Will do, thank you!

Re: Fibre 65, regular disconnects with router flashing orange.

Debbie-TalkTalk — Wed, 08 May 2024 06:12:33 GMT

Hi Exit35

Thank you 🙂

Debbie

Re: Fibre 65, regular disconnects with router flashing orange.

Anonymous — Fri, 10 May 2024 07:43:52 GMT

Good morning,

How are you getting on?

Thanks

Michelle

Re: Fibre 65, regular disconnects with router flashing orange.

Exit35 — Mon, 13 May 2024 16:44:45 GMT

I received the router on Friday evening and got around to switching it his morning, no disconnections or lost connections so far, it seems to have fixed the issue.

Thanks for the assistance.

Re: Fibre 65, regular disconnects with router flashing orange.

Debbie-TalkTalk — Tue, 14 May 2024 06:15:43 GMT

Hi Exit35

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks