topic Re: No internet: issue with line providing connection outside in Fibre

No internet: issue with line providing connection outside

HasnV1 — Fri, 10 May 2024 22:14:25 GMT

My internet suddenly stopped working at about 830pm tonight when the flashing orange light non-stop. I went through all the testing and then got a message from Talk Talk that there is an issue with the line providing my connection and that an engineer was on his way to the exchange to resolve the issue and they would not require access to my property. This was nearly 3 hours ago and my service has not been restored and I’ve heard nothing since. The customer service and tech support here is abysmal. Anything I can do to move this along? Thanks!

Re: No internet: issue with line providing connection outside

Gliwmaeden2 — Sat, 11 May 2024 00:55:52 GMT

If it persists, contact Talktalk directly via Chat or 03451 720088 during the day, @HasnV1.

Forum staff are not back on here before Monday.

Contact details:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: No internet: issue with line providing connection outside

Anonymous — Mon, 13 May 2024 06:18:45 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No internet: issue with line providing connection outside

Anonymous — Fri, 17 May 2024 07:17:18 GMT

Morning,

Do you still need assistance with this?

Thanks

Michelle