topic website blocked in Fibre

website blocked

Rejeesh — Wed, 15 May 2024 05:51:02 GMT

I am reaching out to TalkTalk team regarding the critical issues encountered with your internet service. This is caused by the inability to access certain websites and install necessary software. I appreciate your support to conduct the necessary checks to identify and resolve the issues( unblocked the website) affecting my internet connection at the earliest. My account number - REMOVED

Re: website blocked

Anonymous — Wed, 15 May 2024 06:16:37 GMT

Morning,

Thanks for your post. What website are you trying to access? Have you tried powering down the router for a full 30 minutes as this will clear the current session? Have you also logged into your My Account and checked your HomeSafe/Kidsafe settings to see if anything is blocked?

Thanks

Michelle

Re: website blocked

Rejeesh — Thu, 16 May 2024 13:45:56 GMT

Hi,

Have tried to install Microsoft Office.

Re: website blocked

Chris-TalkTalk — Thu, 16 May 2024 13:49:41 GMT

Hi,

So is the the Microsoft website that you can't access?

Chris

Re: website blocked

Rejeesh — Thu, 16 May 2024 13:56:32 GMT

I had tried to install Microsoft Office in my Macbook but I cant do the due to website blocked

Re: website blocked

Chris-TalkTalk — Thu, 16 May 2024 14:00:40 GMT

Do you get an error message when you try to access the website?

Chris

Re: website blocked

Rejeesh — Thu, 16 May 2024 15:48:57 GMT

When we are trying to install the MS office it is buffering. Several times tried to finish the installation process. But still not able to do the same. Please do check and solve the issue.

Re: website blocked

Anonymous — Fri, 17 May 2024 05:12:22 GMT

Morning,

@Gondola or @KeithFrench is this something that you may be able to offer any advice on please?

Thanks

Michelle

Re: website blocked

Gondola — Fri, 17 May 2024 08:08:59 GMT

As it's a Microsoft product that the user is trying to install on an Apple device I recommend contacting Microsoft support and Apple Support for guidance.

For me, there's not enough information on which to diagnose issues. The user doesn't even say which version of Microsoft Office they're hoping to install or on what model MacBook with what Operating system. So it could be a simple compatibility issue, an out of date Operating System for example.

So start with the basic information on device, operating system and product to ensure compatibility and software requirements are met.

Re: website blocked

KeithFrench — Fri, 17 May 2024 08:16:36 GMT

Hi @Anonymous

Sorry, but I do not have any experience with Apple devices. However, this does sound like a MacBook/Microsoft issue.