topic Re: Eero 6 Amazon Fire Stick 5GHz issue in Fibre

Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Wed, 15 May 2024 06:56:14 GMT

Hi there,

Has anyone found a fix for getting your Amazon Fire Stick to connect to the 5GHz connection instead of the 2.4GHz connection?

Kind regards,

Joe

Re: Eero 6 Amazon Fire Stick 5GHz issue

Anonymous — Wed, 15 May 2024 07:12:59 GMT

Hi Joe,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Wed, 15 May 2024 10:05:57 GMT

Done 👍🏻

Re: Eero 6 Amazon Fire Stick 5GHz issue

Anonymous — Wed, 15 May 2024 10:09:08 GMT

Hi Joe,

Thank you. Can I just ask before I raise this over, does the Fire Stick not work on the 2.4GHz connection?

Michelle

Re: Eero 6 Amazon Fire Stick 5GHz issue

KeithFrench — Wed, 15 May 2024 10:34:38 GMT

Is the Firestick connected to an HDMI socket at the back of the TV? The TV itself can block WiFi signals to a greater or lesser extent, depending on the router's location. It is impossible to predict this, with some diagnostics. It might work better if it was on an HDMI extension cable to get it away from the TV.

Which make/model of router do you have plus which Firestick?

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Wed, 15 May 2024 12:52:46 GMT

Hey there.

Thank you for getting back to me. It would appear the problem is to do with my router not allowing me to connect my Amazon Fire Stick to the 5 GHz signal rather than the 2.4 GHz signal.

I know through the Eero app for my router I am able to disable the 5 GHz signal but ideally I need to find a way to be able to disable the 2.4 GHz signal.

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Wed, 15 May 2024 12:54:25 GMT

Hi Michelle,

Thank you for getting back to me.

My Amazon fire stick does work on the 2.4 GHz signal however it works suboptimally and I keep getting notifications coming up on the Amazon fire stick telling me to use a 5 GHz signal which my router does emit.

Re: Eero 6 Amazon Fire Stick 5GHz issue

Anonymous — Wed, 15 May 2024 13:04:53 GMT

Hi Joe,

Thank you. I've asked our Devices Team now and will post back here as soon as I receive a response.

Thanks

Michelle

Re: Eero 6 Amazon Fire Stick 5GHz issue

KeithFrench — Wed, 15 May 2024 13:46:14 GMT

In the Eero app, under Radio Analytics, what is the 5GHz channel number shown?

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Wed, 15 May 2024 17:26:21 GMT

Channel: 155

Control Channel: 149

Channel Bandwidth: 80 MHz

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Wed, 15 May 2024 17:26:53 GMT

Thanks Michelle

Re: Eero 6 Amazon Fire Stick 5GHz issue

Anonymous — Thu, 16 May 2024 05:43:53 GMT

Hi Joe,

Thanks for the additional information and I'll pass this over too.

Michelle

Re: Eero 6 Amazon Fire Stick 5GHz issue

KeithFrench — Thu, 16 May 2024 08:08:23 GMT

Hi @JoeBullen

Channel 155 is most likely the issue, most WiFi adapters in devices cannot use this channel. There is a fix for this from Eero that needs to be applied & it looks like @Anonymous already has this in hand.

Re: Eero 6 Amazon Fire Stick 5GHz issue

Anonymous — Thu, 16 May 2024 08:10:44 GMT

Thanks @KeithFrench 🙂

Michelle

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Thu, 16 May 2024 08:12:06 GMT

Ah ok

and will this help connect my Amazon Fire Stick to 5 GHz instead of 2.4 GHz?

Re: Eero 6 Amazon Fire Stick 5GHz issue

KeithFrench — Thu, 16 May 2024 08:13:11 GMT

Yes, once the fix is applied you should be OK.

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Thu, 16 May 2024 10:14:53 GMT

Ah brilliant. That is great news.

I just tried this but unfortunately it did not work

https://youtu.be/RoOFmxoo57g?si=CoJkzmasiueG4RXx

Re: Eero 6 Amazon Fire Stick 5GHz issue

KeithFrench — Thu, 16 May 2024 10:28:59 GMT

Your problem is rather different to the one in that video. The only way to resolve it is via the fix from Eero that @Anonymous has requested for you.

Re: Eero 6 Amazon Fire Stick 5GHz issue

Anonymous — Fri, 17 May 2024 05:15:40 GMT

Hi Joe,

I'll post back as soon as I know more.

Thanks

Michelle

Re: Eero 6 Amazon Fire Stick 5GHz issue

JoeBullen — Tue, 21 May 2024 19:50:50 GMT

Hi Michelle,

Have you had any updates yet?

The other issue I am having since I have updated my internet connection and started using this new router is the amount of areas in my house where I lose internet connection.

I never had this issue with my previous connection/router