topic Re: 6/7 year old router in Fibre

6/7 year old router

Bornsurvivorxx — Fri, 10 May 2024 19:48:07 GMT

Hi, I have had my current router for approx 6/7 years and am now experiencing multiple drop outs everyday, power cycling doesn't seem to be making any difference. Does it sound like my router is now dying? And will talk talk replace for free?

Tha k

Re: 6/7 year old router

Gliwmaeden2 — Fri, 10 May 2024 20:07:21 GMT

Staff will reply after the weekend, @Bornsurvivorxx.

Re: 6/7 year old router

Debbie-TalkTalk — Mon, 13 May 2024 06:21:37 GMT

Hi Bornsurvivorxx

I can send you a replacement router (no charge for this)

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router for you.

Thanks

Re: 6/7 year old router

Bornsurvivorxx — Mon, 13 May 2024 06:54:13 GMT

Hi Debbie, name and number added. Thank you

Re: 6/7 year old router

Debbie-TalkTalk — Mon, 13 May 2024 07:08:56 GMT

Hi Bornsurvivorxx

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: 6/7 year old router

Bornsurvivorxx — Wed, 15 May 2024 17:39:08 GMT

New router arrived and all set up, seems fine so far. Will update in a few days when it's had time to settle in.

Thanks

Re: 6/7 year old router

Debbie-TalkTalk — Thu, 16 May 2024 05:51:18 GMT

Hi Bornsurvivorxx

That's great 🙂

Please let us know how you get on.

Debbie