topic Re: Wifi changing channel overnight in Fibre

Wifi changing channel overnight

Nobag — Tue, 30 Apr 2024 09:40:19 GMT

Hello. For the last few weeks the Wi-Fi has been resetting itself from channel 6 or 11, back to channel 1 which is what my neighbours router is set to. This is causing the 2.4ghz to drop out which is affecting my smart plugs and thermostats, also my Ev charger which is set to charge on off peak times. Is it possible to update the software or lock the channel to the desired channel.

Thanks for any help

Re: Wifi changing channel overnight

Anonymous — Fri, 03 May 2024 13:06:52 GMT

Morning,

Would you mind rebooting the router first and re-check to see if this is still happening please?

Thanks

Michelle

Re: Wifi changing channel overnight

Nobag — Tue, 30 Apr 2024 09:46:37 GMT

Hi, Thanks for the response, I have to reboot the router every day to get the 2.4ghz working again.

Re: Wifi changing channel overnight

Anonymous — Tue, 30 Apr 2024 09:49:36 GMT

Ok thanks for confirming. Leave this with me and I'll come back to you shortly.

Thanks

Michelle

Re: Wifi changing channel overnight

Anonymous — Fri, 03 May 2024 07:37:12 GMT

Hi @Nobag

Apologies for the delay. Can I just confirm, is this still happening since my last post?

Thanks

Michelle

Re: Wifi changing channel overnight

Debbie-TalkTalk — Tue, 07 May 2024 08:26:18 GMT

Hi @Nobag

Do you still need help with this?

Re: Wifi changing channel overnight

Nobag — Tue, 07 May 2024 16:52:31 GMT

Hello, Thanks for the reply. Unfortunately the same same thing is happening.

I put the router onto channel 6 or 11 and it works fine.

Until some time overnight it reverts to channel 1 and then the 5GHz works, but the 2.4GHz is lost.

I then have to reset to channel 6 or 11 and reboot the router. (my neighbours router is on channel 1)

I don't know what is causing the router to change channels, but If the the channel could be locked on 6 or 11. I think it would be more stable.

Thanks Again

Re: Wifi changing channel overnight

Debbie-TalkTalk — Wed, 08 May 2024 05:56:23 GMT

Hi Nobag

I think we should ask our faults escalation team to take a look at this. They will also contact you to discuss this further.

Would you like me to arrange this?

Re: Wifi changing channel overnight

Nobag — Wed, 08 May 2024 08:49:08 GMT

Yes Please.

Re: Wifi changing channel overnight

Debbie-TalkTalk — Wed, 08 May 2024 08:54:48 GMT

Hi Nobag

Thanks for your reply.

I've asked the team to contact you so they can investigate this further.

Debbie

Re: Wifi changing channel overnight

Debbie-TalkTalk — Fri, 10 May 2024 06:37:19 GMT

Hi @Nobag

Have our faults escalation team made contact with you?

Re: Wifi changing channel overnight

Nobag — Fri, 10 May 2024 09:36:57 GMT

Hello, Yes they have been in touch and have reset the router on their end to see what happens and have said they will be in touch again on Friday afternoon to see if it has made any difference.

Thanks

Re: Wifi changing channel overnight

Debbie-TalkTalk — Fri, 10 May 2024 09:40:27 GMT

Hi Nobag

Are they contacting you today? (this afternoon)

Have you seen any improvements to the connection?

Re: Wifi changing channel overnight

Debbie-TalkTalk — Mon, 13 May 2024 07:37:01 GMT

Morning @Nobag

How are you getting on?

Re: Wifi changing channel overnight

Nobag — Tue, 14 May 2024 06:33:44 GMT

Hello, Thanks for getting back.

They have sent me a new router which I have connected, but unfortunately all I can get now is a flashing orange light.

I reconnected the old router and same thing, flashing orange light. I logged onto the router admin page and it says no internet connection. I am connected now using my phone as a hotspot.

Thanks

Re: Wifi changing channel overnight

Debbie-TalkTalk — Tue, 14 May 2024 07:18:49 GMT

Hi Nobag

I'm so sorry to hear this.

Is the new router connected at the test socket at the moment?

Re: Wifi changing channel overnight

Nobag — Tue, 14 May 2024 07:30:23 GMT

Yes, I have taken the cover off and plugged it into the test socket.

Thanks

Re: Wifi changing channel overnight

Debbie-TalkTalk — Tue, 14 May 2024 07:40:48 GMT

Hi Nobag

I've escalated this and asked the team to contact you ASAP.

Re: Wifi changing channel overnight

Debbie-TalkTalk — Thu, 16 May 2024 06:24:42 GMT

Hi Nobag

Have you spoken to the team since my last post?

Re: Wifi changing channel overnight

Debbie-TalkTalk — Fri, 17 May 2024 07:09:23 GMT

Hi @Nobag

Our faults escalation team have advised that this fault has been resolved.

Is everything working ok now?