topic Re: No lights showing on router in Fibre

No lights showing on router

Taffy57 — Wed, 15 May 2024 12:12:54 GMT

I noticed last night that the internet connection light on my router was off, when i checked the speed it was showing 8mps, I am on Fibre 65, after rebooting the router the internet speed has risen to 53mps (normal) but still no light showing. i have had trouble speed fluctuations in the past do you suggest i need a replacement router

Re: No lights showing on router

Chris-TalkTalk — Wed, 15 May 2024 12:33:38 GMT

Hi Taffy57,

Line test isn't picking up any issues. I would see how it goes and if problems continue we can send another router to test with?

Chris

Re: No lights showing on router

Taffy57 — Wed, 15 May 2024 13:36:42 GMT

OK thanks

Re: No lights showing on router

Chris-TalkTalk — Wed, 15 May 2024 13:55:12 GMT

No problem 🙂

Re: No lights showing on router

Anonymous — Fri, 17 May 2024 07:02:37 GMT

Morning Taffy,

Just checking back in to see how your connection has been since your last post?

Thanks

Michelle

Re: No lights showing on router

Taffy57 — Fri, 17 May 2024 11:08:22 GMT

Hi Michelle

I have had to reboot my router twice since reporting the issue, at the moment speed is showing as 51mbps. still no white light showing.

I will post attachment showing the speed when it drops off again.

Thanks

Taffy

Re: No lights showing on router

Anonymous — Fri, 17 May 2024 11:20:24 GMT

Good afternoon Taffy,

Thanks for confirming and I'm sorry to hear this. I've re-checked the connection stats now and the connection stats look ok. Please let us know if you'd like to try the replacement router to see how this compares.

Thanks

Michelle

Re: No lights showing on router

Taffy57 — Fri, 17 May 2024 12:00:35 GMT

The line to the router is always good its just from the router to devices that's the problem, if you think I should try a replacement router i am willing to give it a go.

Thanks

Taffy

Re: No lights showing on router

Debbie-TalkTalk — Fri, 17 May 2024 12:06:18 GMT

Hi Taffy

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: No lights showing on router

Taffy57 — Fri, 17 May 2024 12:09:39 GMT

I certainly will let you know how it compares.

Thank you

Taffy

Re: No lights showing on router

Debbie-TalkTalk — Fri, 17 May 2024 12:15:07 GMT

Hi Taffy

Thank you 🙂

Debbie

Re: No lights showing on router

Debbie-TalkTalk — Mon, 20 May 2024 10:48:41 GMT

Hi Taffy

Have you received the router?

Re: No lights showing on router

Taffy57 — Mon, 20 May 2024 14:12:35 GMT

Yes I've received my replacement router and just set it up, current speed showing 60 mbps which I've never had before.

Will leave it two or three days to see how it goes then get back to you with the results.

Thanks for your support

Taffy.

Re: No lights showing on router

Debbie-TalkTalk — Tue, 21 May 2024 05:36:21 GMT

Hi Taffy

That's great 🙂

I will check in again with you on Friday to see how the connection has been.

Thanks

Debbie

Re: No lights showing on router

Debbie-TalkTalk — Fri, 24 May 2024 05:43:39 GMT

Hi Taffy

How are you getting on, how's the connection been?

Re: No lights showing on router

Taffy57 — Sun, 26 May 2024 09:28:41 GMT

Hi Debbie

So far so good I've not had to reboot my router and its giving a constant speed averaging 55mbps.

I will keep an eye on it and get in touch if any other problems arise.

Thanks for your support

Taffy

Re: No lights showing on router

Debbie-TalkTalk — Tue, 28 May 2024 06:20:11 GMT

Hi Taffy

That's great 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie