topic Re: Line check doesn’t recognise eero in Fibre

Line check doesn’t recognise eero

prescol — Sun, 19 May 2024 13:26:00 GMT

I bought a TalkTalk powered eero from CEX, all working fine but line checks didn’t recognise the device last night when I was having an Internet outage.

is this normal?

also my Talk Talk router wasn’t working last night it couldn’t get connection..

internet connection Is up and running today.

Prescol

Re: Line check doesn’t recognise eero

fr8ys — Sun, 19 May 2024 13:37:00 GMT

TalkTalk eeros are locked to their network and may be locked to an account.

Amazon and TalkTalk do sweeps occasionally to stop these from working.

Best wait for a support staff to advise further as you are a TalkTalk customer, but you may have to return to CeX who may not be aware these routers can just stop working if not authorised.

Re: Line check doesn’t recognise eero

prescol — Sun, 19 May 2024 13:40:00 GMT

oh sugar, I’m a Talk Talk customer on G-fast. I think I will have to wait until a staff member responds before going back to CeX.

but they are up and running at the moment.

Re: Line check doesn’t recognise eero

Anonymous — Mon, 20 May 2024 06:31:25 GMT

Morning,

Apologies for the confusion, do you mean that everything is now working ok? (as per your last post)

Thanks

Michelle

Re: Line check doesn’t recognise eero

prescol — Mon, 20 May 2024 08:04:35 GMT

Thank you, Debbie. I’m closing this thread as I have another one up and running which you are responding. Yes everything is working but on the other thread I will mention the problem with the DLM speed.. and hopefully you won’t turn the TT powered EERO 6 into a brick for myself 😊

Re: Line check doesn’t recognise eero

Anonymous — Mon, 20 May 2024 08:05:46 GMT

Hi prescol,

Ok, no problem 🙂

Michelle