topic Re: Eero red light in Fibre

Eero red light

User_400 — Fri, 24 May 2024 20:06:28 GMT

Evening,

About half an hour ago my eero box light turned red and all connection stopped.

I have no Internet at all, there is very little help regarding this problem and livechat/phone are closed.

Any help?

Re: Eero red light

KeithFrench — Fri, 24 May 2024 20:51:09 GMT

Is this on the actual Eero or the ONT?

Re: Eero red light

User_400 — Sat, 25 May 2024 06:29:11 GMT

Eero box

Re: Eero red light

KeithFrench — Sat, 25 May 2024 07:38:43 GMT

The very first search on Google gives this:-

https://support.eero.com/hc/en-us/articles/207908713-My-eero-s-LED-is-red-Why-did-this-happen-and-how-can-I-fix-it

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

.

Re: Eero red light

Anonymous — Tue, 28 May 2024 06:06:41 GMT

Morning,

I'm sorry for the delay. Is this still happening since your last post? Have you tried powering down the ONT and eero for 30 minutes and then retested again?

Thanks

Michelle