topic Re: Unable to remove device in Fibre

Unable to remove device

Bruce2024 — Sun, 26 May 2024 08:10:33 GMT

I am trying to remove an old printer and add a new one.

I can not delete the old device as when I tap it there is no advanced option. All help articles say tap and select advanced option.

I am trying to remove it as the router is not seeing the new printer. The new printer is the same model as the old one so it should see it and let me Access it to add to the router

Re: Unable to remove device

Divsec — Sun, 26 May 2024 09:45:49 GMT

Hi @Bruce2024 from where are you trying to delete the old printer?

If you remove it from your pc then install the new one all should be good?

Re: Unable to remove device

Anonymous — Tue, 28 May 2024 06:38:27 GMT

Hi Bruce,

How are you getting on?

Michelle

Re: Unable to remove device

Bruce2024 — Tue, 28 May 2024 18:58:46 GMT

Hello Michelle

Still no joy

I can not delete the old printer

I can not add the new printer to the EERO 6 as it is not finding it

I am trying to delete the old one in case this is causing the issue

Re: Unable to remove device

Anonymous — Wed, 29 May 2024 05:43:00 GMT

Morning Bruce,

I'm sorry to hear this. Have you had a look at this help guide?

Problems connecting a device to eero - TalkTalk Help & Support

Thanks

Michelle