topic Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING in Fibre

BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

TLedinh — Sun, 26 May 2024 21:33:49 GMT

I just got a set of BT Wholehome Premium and it does not work with talk talk. They work with Vodafone fibre (my sister home) and BT fibre (my brother home) but not Talktalk (my home) so it's definitely Talktalk router.

My router details

Serial Number: N7182864N008415

Hardware Version: FAST5364 3.00

Software Version: SG4K100174

GUI Version: 5.100.1

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

TLedinh — Sun, 26 May 2024 21:35:17 GMT

Probably similar problem to this

https://community.talktalk.co.uk/t5/Broadband/BT-Whole-Home-WiFi-Premium-mesh-not-working-after-TT-Hub/td-p/2983960

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

Chris-TalkTalk — Tue, 28 May 2024 07:41:30 GMT

Hi TLedinh,

Apologies for the delay, how are you getting on, are you still experiencing problems with the BT mesh system?

Chris

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

TLedinh — Tue, 28 May 2024 14:43:31 GMT

Hi Chris,

Yes I am still having problem with the BT mesh.

The mesh WiFi dropping connection every few seconds and reconnect for a few seconds.

Thuy

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

Chris-TalkTalk — Wed, 29 May 2024 13:33:07 GMT

OK thanks. I'll pass this over to our Product team and ask them to take a look

Chris

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

Chris-TalkTalk — Thu, 30 May 2024 09:21:08 GMT

Hi TLedinh,

Can you please retest and let me know how you get on

Chris

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

TLedinh — Thu, 30 May 2024 11:17:40 GMT

Sorry, I am not home at the moment. Will test later tonight and let you know.

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

Chris-TalkTalk — Thu, 30 May 2024 11:18:53 GMT

OK thanks 🙂

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

TLedinh — Thu, 30 May 2024 16:57:36 GMT

Hi Chris,

I have test and they are working now. Look like the firmware have been rolled back to SG4K100136.

Thank you for your help and please thank the Product Team for me.

Thuy

Re: BT WHOLE HOME WIFI PREMIUM (MESH) NOT WORKING

Chris-TalkTalk — Fri, 31 May 2024 09:44:07 GMT

That's great Thuy, thanks for letting me know

Chris