topic No power to router in Fibre

No power to router

Eeeeron — Mon, 27 May 2024 18:10:11 GMT

My router seems to have died.

My phone was showing as connected to router but no internet on router this morning so I tried to switch it off and on again to fix the problem. Switched router off but it won't power back on again, orange light flashes if I hold the power button but other than that nothing happens. I've tried unplugging it, moving plug to different socket, pressing reset button but it still won't switch on so I have no internet.

Re: No power to router

Divsec — Tue, 28 May 2024 05:23:06 GMT

Hi @Eeeeron your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team. Please don't post personal information here in the community.

Re: No power to router

Debbie-TalkTalk — Tue, 28 May 2024 06:03:56 GMT

Hi @Eeeeron

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie