topic Re: No line at all ! in Fibre

No line at all !

jren37 — Tue, 21 May 2024 10:04:07 GMT

Everything has gone off and the app states they will get back to me I a few days

I have no line or broadband at all??

Re: No line at all !

KeithFrench — Tue, 21 May 2024 10:32:16 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: No line at all !

Karl-TalkTalk — Tue, 21 May 2024 10:57:20 GMT

I can see you are currently chatting with an agent as your account is locked by them.

Let me know if you need my assistance after you finish talking with them.

Karl.

Re: No line at all !

Anonymous — Thu, 23 May 2024 07:15:52 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: No line at all !

jren37 — Thu, 23 May 2024 07:33:32 GMT

Hi I don’t know mi keep getting texts from open reach to say it is fixed but the outside cable is still on the ground. One guy came out and said it needs a survey to re attach the cable but that could take weeks in the meantime I have nothing

Re: No line at all !

Debbie-TalkTalk — Thu, 23 May 2024 08:15:36 GMT

Hi jren37

I can see that this fault is in hand with Openreach and the engineers are still investigating this fault.

We will continue to monitor this and post back on this thread with additional updates.

Thanks

Debbie

Re: No line at all !

Debbie-TalkTalk — Fri, 24 May 2024 07:14:36 GMT

Hi jren37

Openreach have provided the below update:

The engineer is currently in action status on this fault and is scheduled for 24-May. This is an external investigation.

Openreach have advised us to check back on 27/05 for further updates.

Re: No line at all !

Debbie-TalkTalk — Tue, 28 May 2024 07:25:26 GMT

Morning jren37

Openreach have now closed this fault as resolved. Is everything working ok now?