topic Re: No internet connection solid red light on router in Fibre

No internet connection solid red light on router

Joeycat909 — Tue, 28 May 2024 01:43:04 GMT

Hello, for the past 2 hours my broadband connection has been lost. The power light is green but the broadband light is staying red. The router is Hg633. I have done a line check and a problem was detected on the router. I have switched the router off for 20 minutes and powered back on but the problem remains. I have also done a factory reset with the router but still the problem remains. I have also checked all of the cables. I think this router has stopped working altogether. Is it possible to get a replacement sent out please? Thank you in advance.

Re: No internet connection solid red light on router

Divsec — Tue, 28 May 2024 05:20:57 GMT

Hi @Joeycat909 the team will be in touch shortly, I'm guessing the answer will be yes.

Re: No internet connection solid red light on router

Debbie-TalkTalk — Tue, 28 May 2024 06:40:09 GMT

Hi Joeycat909

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Re: No internet connection solid red light on router

Joeycat909 — Tue, 28 May 2024 08:54:33 GMT

Thank you. I have added the information to my profile. How long is it likely to take to arrive?

Re: No internet connection solid red light on router

Debbie-TalkTalk — Tue, 28 May 2024 09:03:49 GMT

Hi Joeycat909

Thanks for updating your Community Profile.

The router is on its way, please allow 48hrs for this to arrive.

Let us know how you get on.

Thanks again.

Debbie

Re: No internet connection solid red light on router

Joeycat909 — Tue, 28 May 2024 09:36:24 GMT

Thank you very much.

Re: No internet connection solid red light on router

Debbie-TalkTalk — Tue, 28 May 2024 09:37:18 GMT

Hi Joeycat909

No problem 🙂

Debbie