topic Re: Router channels keeps changing due to auto optimisation in Fibre

Router channels keeps changing due to auto optimisation

Welshy_Pete — Tue, 28 May 2024 14:18:00 GMT

Hello when I was last on normal speed broadband I had the auto optimisation switched of due to the channels and slow speeds. This was fixed but now I've moved over to full fibre the auto optimisation back on and the channels are putting me on very very slow speeds now. It's effecting everything even connections now been going on several months now. The full fibre should be faster not slower.

I'm on full fibre now with 2.4ghz and 5g. So can I please request the auto optimisation to be switched off for my router so I can manually choose and select a good pair of channels my self?

Many thanks

Peter

Re: Router channels keeps changing due to auto optimisation

KeithFrench — Tue, 28 May 2024 15:15:53 GMT

Currently, the TalkTalk staff on here are not allowed to disable WiFi optimisation. You must first try rebooting the router. I have asked one of TalkTalk's support to pick your thread up and advise you of the way forward.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router channels keeps changing due to auto optimisation

Debbie-TalkTalk — Wed, 29 May 2024 06:30:53 GMT

Hi @Welshy_Pete

Can I just check, have you added the correct landline number to your Community Profile as I'm unable to locate any details? (please do not post the number on this thread, please only add this to your Community Profile)

Thanks

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Wed, 29 May 2024 08:26:56 GMT

Hello Debbie the phone number we don't have phone just broadband. It's been that long 4 years since we checked the phone number as we don't use it no phone connected.

So is there a way to find out the number?

Thanks

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Wed, 29 May 2024 08:33:17 GMT

Hello Keith the router been reset several times and been restarted plenty as well. This only changes the channel number temp very short times.

Since we went on to full fibre auto optimisation has become a big problem going on channels where there busy traffic causing slow speeds, disconnecting and general to slow to do things now.

So soon as I pick my own channel number it speeds up running fine. But this keeps switching over which is no good and needs to be sorted due to this basic problem auto optimisation.

Thanks

Peter

Re: Router channels keeps changing due to auto optimisation

Anonymous — Wed, 29 May 2024 08:32:07 GMT

Morning,

Ok, could you add your Account Number to your Community Profile please. Please do not post any personal information on the Community.

Thanks

Michelle

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Wed, 29 May 2024 08:34:39 GMT

Hello

I will try and add it now thanks.

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Wed, 29 May 2024 08:38:36 GMT

Hello Michelle

I've added the account details now to help things.

Thanks

Peter

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Wed, 29 May 2024 08:39:16 GMT

Hello Debbie

I've added the account details now to help things.

Thanks

Peter

Re: Router channels keeps changing due to auto optimisation

Anonymous — Wed, 29 May 2024 08:46:53 GMT

Hi Peter,

Thanks 🙂 Can I just confirm have you disabled the 5ghz channel and connected all your devices on 2.4ghz It looks like all your devices are connected on 2.4ghz.

Michelle

Re: Router channels keeps changing due to auto optimisation

KeithFrench — Wed, 29 May 2024 09:38:11 GMT

Hi @Welshy_Pete @Anonymous

If you disable the 5GHz band on the router, due to a bug in the current firmware, it will not come back OK (even though the router's UI says it is Enabled again). The only current workaround is to do a factory reset on the router.

I think this needs to be fed back to TalkTalk's Devices team as another case where the WiFi Optimisation is getting it wrong. I will do this for you Pete.

Re: Router channels keeps changing due to auto optimisation

Anonymous — Wed, 29 May 2024 09:47:16 GMT

Hi @KeithFrench

Can I just confirm, have you previously raised this to us before or is this something new that you've spotted?

Michelle

Re: Router channels keeps changing due to auto optimisation

KeithFrench — Wed, 29 May 2024 09:59:24 GMT

Yes, @Anonymous this was a bug I first found in V158 and has yet to be fixed. It is bug #8 in my current bug list.

Re: Router channels keeps changing due to auto optimisation

Anonymous — Wed, 29 May 2024 10:01:25 GMT

Great, thank you @KeithFrench I'll ask the Devices Team for an update on this but I don't think the new firmware is now due until the end of the year.

@Welshy_Pete Have you tried factory resetting the router and re-setting this back up again?

Michelle

Re: Router channels keeps changing due to auto optimisation

Billx — Wed, 29 May 2024 11:32:41 GMT

@Welshy_Pete didn't mention anything about disabling 5Ghz and connecting all devices to 2.4Ghz. What he did say, was that since the Full Fibre upgrade, the WIFI optimization has been turned back on, presumably by TalkTalk. And that he has experienced the same WIFI problems, as he had once experienced, before upgrading to Full Fibre.

Bill

Re: Router channels keeps changing due to auto optimisation

Anonymous — Wed, 29 May 2024 11:51:06 GMT

@Welshy_Pete Apologies I missed this in my original post. We no longer have the option to switch off Wifi Optimisation. If it is switching to channels which are causing problems with certain devices connecting then we can feed this back to our team who can look into this.

Thanks

Michelle

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Thu, 30 May 2024 07:24:38 GMT

Hello Michelle

I tried resetting the router and changing settings. That's why 2.4ghz and 5g were being setup again.

There both up and running now the channel changing the main problem now.

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Thu, 30 May 2024 07:27:27 GMT

Hello Keith

I tried resetting the router and changing settings. That's why 2.4ghz and 5g were being setup again.

There both up and running now the channel changing the main problem now. The channels where in control with just fibre broadband. But soon as we upgraded to full fibre the channels keep changing.

Re: Router channels keeps changing due to auto optimisation

Welshy_Pete — Thu, 30 May 2024 07:32:41 GMT

Hello Michelle

I raised this when I was on fibre the problem was fixed the channel numbers. The router stayed on the ones I wanted and I got the correct speeds and connections this was fixed.

But since I moved over to full fibre the speeds have slowed down and connection problems due to the channels changing all the time to busy channels.

Yesterday I tried this below

I tried resetting the router and changing settings. That's why 2.4ghz and 5g were being setup again.

There both up and running now the channel changing the main problem now. The channels where in control with just fibre broadband. But soon as we upgraded to full fibre the channels keep changing.

Re: Router channels keeps changing due to auto optimisation

Anonymous — Thu, 30 May 2024 08:03:03 GMT

Hi Welshy_Pete,

Thanks for the update. Unfortunately we no longer have the option to switch off the Wifi Optimisation. Can I just confirm, is it a specific device which is affected when the channels are changed automatically?

Michelle