topic Connected no internet in Fibre

Connected no internet

paulcheshire — Wed, 29 May 2024 15:40:54 GMT

Can "connect" but no internet. Any ideas?

Re: Connected no internet

Billx — Wed, 29 May 2024 15:45:11 GMT

You say that you can 'connect', but what are you connected to, other than to the internet?

If you are connected to the internet, then there IS internet.

Bill

Re: Connected no internet

rjdown — Thu, 30 May 2024 00:35:38 GMT

When your internet goes down, it doesn't stop you from connecting to the router. I suspect that's what's happening here. Log into your router (maybe at http://192.168.1.1/ - check your instructions) and it will tell you if it's currently connected. to the internet

Re: Connected no internet

Anonymous — Thu, 30 May 2024 05:45:11 GMT

Morning paul,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle