topic Re: Fibre 65 in Fibre

Fibre 65

Beng1702 — Thu, 30 May 2024 10:28:18 GMT

I currently have the fibre 65 package and was guaranteed a minimum speed of 28mbs but every time I run a speed test I’m getting around 10-15mbs

could someone help with this?

Thanks

Ben

Re: Fibre 65

Chris-TalkTalk — Thu, 30 May 2024 11:05:11 GMT

Hi Ben,

Line test is passing and router is in sync at 34.2Mbps. Do you experience the low speeds on devices connected to your router by wifi and Ethernet cable?

Chris

Re: Fibre 65

Beng1702 — Thu, 30 May 2024 11:14:28 GMT

Hi Chris

thank you for getting back to me so quick, I experience the low speeds on my ps5 which is connected by Ethernet cable and also on WiFi. Innected devices.

Re: Fibre 65

Chris-TalkTalk — Thu, 30 May 2024 11:15:48 GMT

OK thanks. Could you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Thanks

Chris

Re: Fibre 65

Beng1702 — Fri, 31 May 2024 05:15:22 GMT

Managed to work and internet speed was better. Could I upgrademy internet speed?

Re: Fibre 65

Chris-TalkTalk — Fri, 31 May 2024 12:38:16 GMT

OK thanks. Do you know if our Full Fibre service is available to you (FTTP)?

Chris

Re: Fibre 65

Beng1702 — Fri, 31 May 2024 12:42:43 GMT

I am a fibre engineer for MJ Quinn and when I moved in I done FTTP to the property and fitted all the cables + ONT

But when openreach come to activate it they said it was FTTC.(fibre to the cabinet)

i can have FTTP as I have fitted it but talk talk will not recognise that I can have FTTP.

could you look into this please?

Re: Fibre 65

Arne-TalkTalk — Tue, 11 Jun 2024 09:14:24 GMT

Hi Beng1702

FTTP may be physically there but until our sales system tells us its Available we cant offer it as the FTTP packages/ prices do not show.

Sorry