topic Re: intermittent broadband service in Fibre

intermittent broadband service

MCMURRAY — Mon, 03 Jun 2024 20:32:56 GMT

Broadband keeps dropping out - no connection - it has been like this for some months and we had put up with it. WE have reported it before, no perceivable improvement, but now it is getting ridiculous - meetings, programmes on TV and video on computer are interrupted. Speed test is as expected when working but obviously no test possible when drops out.

Re: intermittent broadband service

Gliwmaeden2 — Mon, 03 Jun 2024 20:52:42 GMT

@MCMURRAY, complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar, settings.... add Talktalk telephone or account number in Personal Information. SAVE CHANGES.

It's a good idea to leave the router plugged in directly at the test socket for them to check things in the morning.

Re: intermittent broadband service

Debbie-TalkTalk — Tue, 04 Jun 2024 06:40:38 GMT

Hi MCMURRAY

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: intermittent broadband service

Debbie-TalkTalk — Wed, 05 Jun 2024 09:02:19 GMT

Hi @MCMURRAY

Do you still need help with this?

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: intermittent broadband service

Scott53 — Thu, 06 Jun 2024 19:36:12 GMT

I have exactly the same issue, my wife has meetings via the laptop and it drops out, the PC says the bandwidth is to low. Watching TV is a nightmare, it goes off every single day. I spent an hour explaining the problem on the phone but like you it's OK when it's checked

Re: intermittent broadband service

Anonymous — Fri, 07 Jun 2024 05:30:43 GMT

Hi Scott,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle