topic Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5 in Fibre

router keeps rebooting itself for the last couple months. DG8041W-2.T5

poontless — Sat, 01 Jun 2024 16:56:19 GMT

My DG8041W reboots randomly. No patern. I have reset it, disconnected for half a day, etc. and it still doing it. I can sstream anymore as every so often its loosing connection and we have to wait until its back online... so annoying. DG8041W-2.T5

Can I please ask for advice of how to fix it??

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

ferguson — Sat, 01 Jun 2024 17:18:14 GMT

You may be suffering from the dread "kernel panic" bug which afflicts some of these devices. That being the case, the support team can arrange a swap out for a different router. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online from Monday.

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

poontless — Sat, 01 Jun 2024 17:43:12 GMT

@ferguson thank you for your reply. I have updated my info like you have suggested. I suppose now just wait for the team to pick it up. 🙂

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

ferguson — Sat, 01 Jun 2024 17:44:48 GMT

Yep. 🙂

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

Debbie-TalkTalk — Mon, 03 Jun 2024 06:11:29 GMT

Hi poontless

Sorry for the delay.

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

poontless — Tue, 04 Jun 2024 11:41:03 GMT

Oki doki, I will do, thank you.

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

Debbie-TalkTalk — Tue, 04 Jun 2024 12:01:25 GMT

Hi poontless

Thank you 🙂

Debbie

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

Debbie-TalkTalk — Fri, 07 Jun 2024 06:12:47 GMT

Hi @poontless

Have you received the replacement router?

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

poontless — Fri, 07 Jun 2024 20:38:43 GMT

Hi @Debbie-TalkTalk, I have received the new router and already replaced it. So far, so good I havet noticed disruption in connection, although I have had heavy and long work days lately.

Thank you for your support @Debbie-TalkTalk and @ferguson

🙂

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

ferguson — Fri, 07 Jun 2024 20:44:55 GMT

Glad that things seem to be sorted. 🙂

Re: router keeps rebooting itself for the last couple months. DG8041W-2.T5

Debbie-TalkTalk — Mon, 10 Jun 2024 05:40:10 GMT

Morning @poontless

Thanks for letting me know 🙂

If you do experience any further issues then please post back on this thread.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie