topic Re: VoIP app on fibre 150 in Fibre

VoIP app on fibre 150

billhayley1 — Wed, 05 Jun 2024 06:42:13 GMT

I have downloaded the app and tried to set up VoIP to use my mobile phone for receiving home phone calls. But I get an error message in my account and no response to resseting the password in the app. I read in my computer magazine that talktalk hasn't enabled the system yet. If I contact the help desk they do not listen and want to run tests even though I stress there is nothing wrong with my broadband or eero router they are working ok. Help

I should also stress the phone adapter is also working ok and I can make and receive calls to the home phone.

Re: VoIP app on fibre 150

Anonymous — Wed, 05 Jun 2024 06:36:32 GMT

Hi bill,

I'm sorry to hear this. Just to confirm, will it not let you activate it in your My Account? Do you receive any error messages?

Thanks

Michelle

Re: VoIP app on fibre 150

billhayley1 — Wed, 05 Jun 2024 06:44:07 GMT

Yes it comes up with error try again later

Re: VoIP app on fibre 150

Anonymous — Wed, 05 Jun 2024 06:45:31 GMT

Morning,

Thanks for confirming. Have you also tried using a different browser?

Michelle

Re: VoIP app on fibre 150

billhayley1 — Wed, 05 Jun 2024 06:54:07 GMT

I use firefox to access my account is that the problem?

Re: VoIP app on fibre 150

billhayley1 — Wed, 05 Jun 2024 07:01:43 GMT

I have just tried chrome . Same result technical problems try again later

Re: VoIP app on fibre 150

Anonymous — Wed, 05 Jun 2024 07:11:55 GMT

Hi bill,

Thanks for trying this. I'll ask my colleague Arne to take a look at this for you.

Michelle

Re: VoIP app on fibre 150

Arne-TalkTalk — Fri, 07 Jun 2024 11:05:05 GMT

The only other option would be to uninstall the app then re-install it