topic Re: Please switch off Wi-Fi optimisation in Fibre

Please switch off Wi-Fi optimisation

WaRRioR1976 — Wed, 05 Jun 2024 09:37:43 GMT

Hi.

I had to perform a factory reset on my router this morning and it's enabled Wi-Fi optimisation.

Please can you switch Wi-Fi optimisation off.

Thank you.

Re: Please switch off Wi-Fi optimisation

Karl-TalkTalk — Wed, 05 Jun 2024 09:42:16 GMT

I'm sorry, we no longer have the option to turn off Optimisation. Network teams advise that turning off optimisation will prevent data collection from the router that can impact the details we display under 'My Connection' within My Account.

Thanks

Karl.

Re: Please switch off Wi-Fi optimisation

WaRRioR1976 — Wed, 05 Jun 2024 09:55:39 GMT

Hi Karl.

That's a bit of a nuisance. I don't suppose there's any way I can do this myself in the router settings apart from manually changing channels.

Thanks anyway. 👍

Re: Please switch off Wi-Fi optimisation

Karl-TalkTalk — Wed, 05 Jun 2024 09:58:35 GMT

No option for a customer to change this themselves.

We are seeking more clarification for other options and will let our customers know if we get an answer from our network colleagues.

Thanks

Karl.