topic Re: Fibre 150 speed in Fibre

Fibre 150 speed

steamyfog — Tue, 04 Jun 2024 13:05:38 GMT

I have Fibre 150 which for the last few days has been down to 70/6 Mb/s, I normally measure on my ethernet connected pc 140+ and 18. I have tried switching off router for 20 minutes. Run a test as suggested on talktalk support which shows a problem but not what it is, case ref. [removed]. Some weeks ago I had no telephone line but good internet speed. It was suggested on here (phone line section of community) that an engineer call would be required, but the possible £70 cost made we decide that I would relinquish the phone.

i have an Open Reach 5C Master Socket. Perhaps I should reconsider my decision.

Re: Fibre 150 speed

Chris-TalkTalk — Tue, 04 Jun 2024 13:49:22 GMT

Hi steamyfog,

Line test is passing and router is in sync at 106Mbps. Did you switch the router and the modem off for 20 minutes or just the router?

Chris

Re: Fibre 150 speed

steamyfog — Tue, 04 Jun 2024 15:07:40 GMT

I switched both off together for 30 minutes...twice.

Re: Fibre 150 speed

Debbie-TalkTalk — Wed, 05 Jun 2024 06:18:42 GMT

Hi steamyfog

Have we recently sent you a replacement router for testing so we can rule out any faults with the router?

Re: Fibre 150 speed

steamyfog — Wed, 05 Jun 2024 08:04:02 GMT

Yes, I had a new router some months ago and all was fine. Then more recently the phone stopped working, just faint buzzing instead of dialling tone, I tested the phone on a neighbours line and it worked. The internet has been fine...until it slowed down a week or so ago. Maybe I should have accepted your offer to book an engineer visit when the phone line failed.

Re: Fibre 150 speed

Debbie-TalkTalk — Wed, 05 Jun 2024 08:06:24 GMT

Hi steamyfog

Thanks for your reply.

Is the noise still on the line today? (with just the phone at the test socket)

Re: Fibre 150 speed

steamyfog — Wed, 05 Jun 2024 09:21:01 GMT

Yes, just tested it. Unplugged internet at socket, plugged in phone at test socket and noise is a bit louder, can't make a call or receive. Phone screen says 'please check line cord'.

Re: Fibre 150 speed

Debbie-TalkTalk — Wed, 05 Jun 2024 09:36:09 GMT

Hi steamyfog

Thanks for testing this.

We can arrange an Openreach engineer visit to take a look at the landline fault (a voice fault can affect the BB connection)

Please can you confirm potential engineer charges and provide your availability for an engineer visit AM and PM?

Engineer charges

Re: Fibre 150 speed

steamyfog — Wed, 05 Jun 2024 10:18:48 GMT

Yes, thats fine and PM would be best and any day is ok by me.

Thank you.

Re: Fibre 150 speed

Anonymous — Thu, 06 Jun 2024 07:18:12 GMT

Morning,

I'm really sorry for the delay. We're experiencing some issues booking the engineer at the moment but I'll keep trying and will post back as soon as we've managed to book this for you.

Thanks

Michelle

Re: Fibre 150 speed

Debbie-TalkTalk — Thu, 06 Jun 2024 07:59:12 GMT

Hi steamyfog

We've now arranged the engineer visit for 10/06 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Thanks

Debbie

Re: Fibre 150 speed

steamyfog — Thu, 06 Jun 2024 08:47:41 GMT

Many thanks Debbie, much appreciated. I will certainly give you an update after engineer visit.

steamyfog.

Re: Fibre 150 speed

Debbie-TalkTalk — Thu, 06 Jun 2024 08:48:43 GMT

Hi steamyfog

Thank you 🙂

Debbie