topic Re: Using an old HG521 router? in Fibre

Using an old HG521 router?

cypressmark — Sun, 09 Jun 2024 17:03:04 GMT

Our Sagecom router appears to have died. We are promised a new one has been ordered and we hope it will be dispatched and delivered soon.

In the meantime, we have no broadband.

Lurking at the back of a cupboard is an old Talktalk HG521 (from about three router upgrades ago). As far as I know it was in working order when taken out of use, but on plugging it in, it does not connect.

Does anyone know if it could work (fibre 65 service), or if there is a reason it definitely won't?

And if it might work, what would I need to configure? Our old router won't show up anything at 168.192.1.1, so I can't try copying settings directly.

Thanks for any help.

Re: Using an old HG521 router?

ferguson — Sun, 09 Jun 2024 18:28:40 GMT

It won't work I'm afraid, it is ADSL only i.e. old school non-fibre broadband.

Re: Using an old HG521 router?

cypressmark — Sun, 09 Jun 2024 19:00:43 GMT

Ah, I suspected that was the case, though as Fibre 65 is still copper to the home I wasn't certain - thought it might at least give a slow connection.

Thank you for your answer, I won't waste anymore time looking at it!

Re: Using an old HG521 router?

ferguson — Sun, 09 Jun 2024 19:07:29 GMT

No worries, hopefully your replacement will arrive soon.

Re: Using an old HG521 router?

Anonymous — Mon, 10 Jun 2024 05:55:07 GMT

Hi cypressmark,

We'll check back in with you tomorrow to see if the router has arrived.

Thanks

Michelle

Re: Using an old HG521 router?

cypressmark — Mon, 10 Jun 2024 22:37:14 GMT

Hi Michelle,

We haven't yet had any email or text confirmation that a router has been dispatched - are you able to confirm that one is on order for us please?

Mark

Re: Using an old HG521 router?

Debbie-TalkTalk — Tue, 11 Jun 2024 06:15:02 GMT

Hi Mark

I've checked and the router has been ordered and the order is progressing. Please post back here and let me know if this hasn't arrived by Wednesday afternoon.

Thanks

Re: Using an old HG521 router?

cypressmark — Thu, 13 Jun 2024 06:10:58 GMT

To close this out - router arrived yesterday afternoon and is working well. Thank you!

Re: Using an old HG521 router?

Debbie-TalkTalk — Thu, 13 Jun 2024 06:13:55 GMT

Hi @cypressmark

That's great, I'm so glad to hear this 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie