topic Re: My devices can not connect to 2.4Ghz wifi any more. in Fibre

My devices can not connect to 2.4Ghz wifi any more.

witor — Tue, 11 Jun 2024 23:14:27 GMT

My older devices which use 2.4Ghz wifi can no longer connect to my wifi. Devices using 5Ghz connect with no issues.

After logging into the HUB I can see that both 2.4 and 5GHz networks are enabled but when I try to connect with my older phone I just get a message on the phone 'connection failed' I tried with a few different older devices with the same result - they cannot connect.

Re: My devices can not connect to 2.4Ghz wifi any more.

Anonymous — Wed, 12 Jun 2024 06:03:06 GMT

Morning,

I'm sorry to hear this. Have you tried rebooting the router and then retesting this again?

Thanks

Michelle

Re: My devices can not connect to 2.4Ghz wifi any more.

Anonymous — Fri, 14 Jun 2024 06:46:36 GMT

Hi witor,

How are you getting on?

Thanks

Michelle

Re: My devices can not connect to 2.4Ghz wifi any more.

witor — Fri, 14 Jun 2024 07:12:16 GMT

Restarting didn't help.

I changed channel from 11 to 6 and it works now. On channel 11 it does not work at all despite this channel being least busy. Is there a reason why channel 11 suddenly stopped working?

Re: My devices can not connect to 2.4Ghz wifi any more.

Anonymous — Fri, 14 Jun 2024 07:20:39 GMT

Morning,

Thank you. When did you change this? Does it try to change the channel back again?

Michelle