topic Re: Archer AX1800 router settings in Fibre

Archer AX1800 router settings

aggiemantis — Sat, 25 May 2024 08:59:06 GMT

Hi,

I am trying to connect my Archer router and am having problems. Existing connection working with talk talk router.

Seems I can't get an IP issued to the router . Have done a factory reset on router and noted the settings required by talk talk for 3rd party router.

VLAN ID :101

MTU: 1500

DND: Automatic

Authentication: DHCP/IPoE

When I go to the settings in the router there are other VLAN ID settings which are set to zero ,and the router requires some value other than zero.

Is there something that talktalk need to do their side to allow the router to work ?

So I am wondering if this is the problem.

Any help appreciated.

Re: Archer AX1800 router settings

Divsec — Sun, 26 May 2024 09:56:56 GMT

@aggiemantis how are you connecting your Archer to talktalk?

Re: Archer AX1800 router settings

aggiemantis — Sun, 26 May 2024 10:09:50 GMT

Connected to the WAN port from the box on the wall. Th same as the talktalk router.

Re: Archer AX1800 router settings

Divsec — Sun, 26 May 2024 11:39:15 GMT

Hi @aggiemantis thanks for that, are you using the setup wizard on the router or going my favourite way of going through the menus? (When I get it wrong the wizard sorts me out)

Re: Archer AX1800 router settings

aggiemantis — Mon, 27 May 2024 09:48:48 GMT

I started with the wizard, as its a new router and very few things to answer. Gets up to the point of 'actualy connecting to the internet' and fails.

I then went to talktalks help section on 3rd party routers where i found the settings. Still no connection.

I wondered if talktalk had 'tied' the MAC address of the old router to the connection ?

My new Archer router even allows the entry of a new MAC address or cloning. So I tried using the old MAC address from talktalk router.

I'm now thinking talktalk are deliberately making this difficult to discourage the use of other routers. I have to say I'm not impressed if this is the case.

Surly there are hundreds of people using their own routers with their service.

Re: Archer AX1800 router settings

Divsec — Mon, 27 May 2024 10:51:00 GMT

Hi @aggiemantis try putting the ethernet cable connecting tt and archer into a different archer socket.

I don't have access to archer kit but are you setting the router to router, or access point or even mesh node?

TT certainly don't discourage and have never even attempted to stop me playing with other kit.

If you wish to send me screenshots by pm feel free.

Re: Archer AX1800 router settings

aggiemantis — Tue, 28 May 2024 20:28:59 GMT

Thanks for your help. I will try plugging into another port instead of the WAN. But that's how my talktalk Sagemcom router is connected.

Another friend also suggested that. I've had to revert back to my talktalk router for the minute as I have work to do.

I did contact support, and was on to them for an hour, spoke to bot before I got a real person. Unfortunately it's the luck of the draw who you get.

I got the short straw I'm afraid.

Basically they suggested that I stick to the router i was sent. I then outlined the reasons for wanting to use another router , and was then told that they had concerns about security and updates and they could no longer run diagnostics if I did that.

At this point I cited the fact that they updated my routers firmware WITHOUT my consent and trashed my internal settings , this in it's self contradictory to their 'security' reasoning.

Poking around with my routers firmware is really not something I would not endorse, and now has me even more concerned.

I was then passed to another department, as they recommended I 'upgrade' LOL

After a further two people I chatted to, was then told their system was 'down' and to try 3 to 5 hours later.

I gave up at that point.

I will try once more ,then I need to think if I should switch ISP. I've been with them 20 plus years, paying well over the odds for the service I am actually getting.

What should be a fairly simple thing to do has proved not to be.

As I say , I will give it another shot, and thank you again for taking the time to try and help.

Re: Archer AX1800 router settings

Divsec — Tue, 28 May 2024 22:02:33 GMT

Hi @aggiemantis sorry it's not going well for you. I wish I could help more but living in North Norfolk it'll be a long time before I get a thing better than snail Mail performance and the kit to play with. Please do let me know how you get on.

Re: Archer AX1800 router settings

Divsec — Wed, 29 May 2024 10:21:45 GMT

Hi @aggiemantis had one of those shower moments this morning. Have you tried connecting the Archer to the TT router and disabling the TT WiFi. You'll eventually possibly have DHCP issue but that is avoidable.

Re: Archer AX1800 router settings

aggiemantis — Thu, 13 Jun 2024 14:16:14 GMT

Update , I contacted TP Tech support , and they confirmed what I had set should work. So I'm now convinced that it is a setting or issue with talk talk.

Is there anybody using a TP-LINK router with talktalk ?

Might start a new topic with that heading and see if there's a response . Tech support a talktalk don't want to seem to know.

Re: Archer AX1800 router settings

ferguson — Thu, 13 Jun 2024 14:38:05 GMT

Please don't start another topic, it won't serve any purpose.

Nobody at TalkTalk can support third-party routers, it is simply not possible with the plethora of devices available. But other users have successfully managed to set up their own. Have you tried searching across the community, or more widely on e.g Google?

Re: Archer AX1800 router settings

aggiemantis — Thu, 13 Jun 2024 18:09:09 GMT

Thank you for a reply, the purposes would have been to see if anyone using TP Link products NOT, specifically the AX1800 has actually had any success, as its one of the more respected routers out there. Yes i most certainly searched wide and far for an answer.

Re: Archer AX1800 router settings

Divsec — Thu, 13 Jun 2024 18:28:13 GMT

Hi @aggiemantis I've just read back through the thread and see that I never clearly understood what you tt service is, could you clarify please.

Also the box on the wall when was it fitted?

Re: Archer AX1800 router settings

aggiemantis — Fri, 14 Jun 2024 07:27:33 GMT

Thank you for a reply. The TT servicei is fibre 65 , I believe. The incoming ONT box on the wall was fitted about 2 years ago I think. Black box with row of 4 green LED's in the top. The tt router is the Sagemcom Fast . Ver FAST 5464-2.T4.

Setup is:

Fibre in to ONT ethernet out to WAN port on router.

Performance of the existing router not great , dropouts , generally poor wi-fi coverage. Hence reason for trying a different brand and hopefully better quality router.

Re: Archer AX1800 router settings

Anonymous — Fri, 14 Jun 2024 07:36:50 GMT

Morning,

I'm sorry to hear this. Would you like us to take a look at your wifi connection to see if we can make any recommendations?

Thanks

Michelle

Re: Archer AX1800 router settings

aggiemantis — Fri, 14 Jun 2024 08:36:28 GMT

Good Morning Michelle, thank you for taking the time to reply. Yes, please feel free to test my connection. I'm sure you will find it all in order.

I'm at the point of returning my new router to the supplier.

I have come to the conclusion that there settings at TT that either need to be changed or my new router does no support some 'additional feature' that is required . The later i cant believe as it a well respected and thought out router.

I think the worst thing was having my routers firmware 'upgraded' without my knowledge. Quite concerning.

Thank you again for your time in replying.

Re: Archer AX1800 router settings

Debbie-TalkTalk — Fri, 14 Jun 2024 09:02:34 GMT

Hi @aggiemantis

Have you got the TT router connected at the moment? (so we can check the wireless stats)

Re: Archer AX1800 router settings

aggiemantis — Fri, 14 Jun 2024 09:06:37 GMT

Yes, TT router up and running as of 10.06

Re: Archer AX1800 router settings

Debbie-TalkTalk — Fri, 14 Jun 2024 09:11:25 GMT

Hi @aggiemantis

I can't connect to the router, apologies for this.

Is the white light on the front of the router? Could you try a pin hole reset for ten seconds?

Re: Archer AX1800 router settings

aggiemantis — Fri, 14 Jun 2024 09:14:52 GMT

Yes, the white light on the router is on. All services are running quite normally.