topic Re: Slow internet connection - Status poor. in Fibre

Slow internet connection - Status poor.

MartinsAmadi — Wed, 12 Jun 2024 15:41:37 GMT

"Speed to Router" status poor. 35Mbps instead of 50 Mbps.

"Speed to my device" status poor. 32 Mbps download. 11 Mbps upload.

Re: Slow internet connection - Status poor.

Gliwmaeden2 — Wed, 12 Jun 2024 16:59:59 GMT

Please complete your community forum profile details, @MartinsAmadi, for staff to identify your account.

Go via your avatar; settings; profile wizard etc.

Staff will respond during the day tomorrow.

Re: Slow internet connection - Status poor.

Debbie-TalkTalk — Thu, 13 Jun 2024 05:05:34 GMT

Hi @MartinsAmadi

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Slow internet connection - Status poor.

Debbie-TalkTalk — Mon, 17 Jun 2024 08:59:05 GMT

Hi MartinsAmadi

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

I can see a number of re connections on the line and this can affect the speed. Has the connection been dropping or has the router been rebooted numerous times?

Re: Slow internet connection - Status poor.

Chris-TalkTalk — Mon, 17 Jun 2024 10:43:15 GMT

Hi MartinsAmadi,

Your last post has been quarantined as it contains your mobile number. Can you please try posting it again without the mobile number (please don't post personal information on the open forum)

Thanks

Chris